With so many companies sourcing Managed Service Providers where you begin at ways to improve your company?
Today’s post is by Mark Davis; Sr. Vice President and COO at SafeSourcing.
This week we have been looking at the MSPMentor’s Top 100 (actually it was the top 501) providers and the associated trends in this space among the suppliers and their customers. In particular, we are focusing on the most commonly offered services and what they may mean to your company and its profitability.
Mobile Device Management (74%*) – Technology has completely consumed us when there are more people that know what BYOD means than BYOB but the facts are we live in a world full of mobile devices that are ingrained into our lives. These devices need updates and need to be secured for their protection and the protection of the company when they are connected to the network. These are the services that many MSPs are providing and are considerations few companies have spent much time thinking about. They have desktops and laptops secured but have given virtually no thought to managing the mobile devices that occupy their network.
Vendor Management (74%*) – Vendor management has been a popular service that many companies have been looking to MSPs more and more for. National footprint companies in particular tend to think that they get good service when they let individual locations handle some services like janitorial or temporary labor services themselves. The issue lies in how all of those vendors are monitored and managed to ensure that best practices and company SOPs are being followed. This is just one way MSPs can help manage vendors. Controlling rate cards, introducing new vendors and monitoring the performance of existing vendors are other important benefits companies can be looking to gain today.
Warranty Management (69%*) – Warranty management is another area that has seen great growth as companies are moving toward a ONE NUMBER HELP DESK. This concept replaces people’s long lists of people to call when there is a technical warranty issue with just one number. Companies like Fine MSP offer their customers better faster support in a much easier one-call fashion. Having a 3rd party MSP handle your warranty calls means your staff can continue back to their normal jobs with the peace of mind that the situation is being resolved on their behalf.
To understand more about how we can help you find vendors to meet some of these needs, please contact a SafeSourcing Customer Service Representative. Please check back tomorrow as we finish the weeklong series on MSP Services Review.
We look forward to your comments.
* Source: MSPmentor 501 Global Report, February 2013, all survey participants.