How important are your product specifications!

June 5th, 2014

Very important; but maybe not as important as the person developing them is understanding just what it is that you are asking for!

Todays post is from Ron Southard, CEO at SafeSourcing Inc.

Here is an all to often typical conversation with procurement solution providers. Be careful to make sure this does not happen to you.

Customer to and e-procurement provider: I need to order some bulk shipping boxes or containers.

Uninformed e-procurement provider: No problem we have specifications on a variety of these products, I’ll get something for you to review.

Customer: No problem we just need to see a sample.

Uninformed e-procurement provider: Consider it done.

A week later the customer follows up to ask when the sample will be here.

Uninformed e-procurement provider: They said they are waiting for a flatbed to deliver it.

Customer: Why do they need a flatbed!

Uninformed e-procurement provider: To deliver it.

Customer: Send me a copy of the specification:

Uninformed e-procurement provider: I’ll do better than that, I’ll send you a picture.

 

SafeSourcing Moral: It’s important that you understand what you are asking for, it’s more important that you e-procurement provider understands what you are asking for.

If you don’t want your specifications screwed up, please contact a SafeSourcing Customer Services Account Manager. Be careful out there.

We look forward to and appreciate your comments.

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