Today’s post is written by Heather Powell, Manager of the COE Department & Project Manager at SafeSourcing Inc.
6. Wrath – Vindictive anger; angry revenge.
a. Wrath is wanting to hurt someone. It is not anger, which is normal and is really frustration and rebellion at being powerless. Wrath is wanting to cause pain, and being motivated by this to actually cause pain. A little bit, especially when driving, is okay. Carrying a weapon and firing at both the stupid and insane people driving near you isn’t okay.
In e-procurement wrath can be defined as- not reading the small print.
In defense of the customer, this is most likely due to the enormous time constraints placed on them. However, that matters not if something goes wrong costing the customer money. What an expensive mistake it can be not reading the small print on contracts. Many customers have been left with debt for what they had believed to be ‘free’ services, shipping, and/or goods.
How to avoid this:
Never, ever, sign a contract without reading the small print. Ever. (Have we made the point)?! It really is that simple. If you’re not sure about some of the clauses, ask the supplier for a full explanation and keep asking until you are 100% comfortable you understand what you are signing. If you’re still not happy, engage a third party expert to review documentation for you. A small fee here might prevent bigger costs, and time consuming problems, later on down the line.
Do you recognize Wrath as a sign of sins in your business practices today? Stay tuned tomorrow for the 7th and final sin in e-procurement: Pride and how to realize and avoid it.
For more information on how SafeSourcing can assist you in exploring your procurement solutions for your business or on our “Risk Free” trial program, please contact a SafeSourcing Customer Service Representative. We have an entire customer services team waiting to assist you today.
We look forward to your comments.