Whether it is your personal vehicle, company car, or fleet semi-truck and trailer….
Today’s post is written by Heather Powell, Director of the Customer Focus Team at SafeSourcing, Inc.
Whether it is your personal vehicle, company car, or fleet semi-truck and trailer, you should have a plan for an emergency. There are many types of roadside assistance companies in the world. Finding one is easy; finding out if they can service your needs is easy; finding out what the hidden fees and charges are can be hard! Research and knowing the right questions to ask are the two most important pieces of information to have when shopping for companies such as this or any service oriented company.
Some questions to ask:
• Is there a fee to call into customer service?
• Is there a secondary fee if another vendor is needed? (You were broken down and thought you needed a jump start, but now you need to be towed)
• Are there mileage limitations? What is the fee if service is beyond the set limit?
• Is there an extra charge or fees for bringing fluids to the breakdown? (Coolant, gas, oil, transmission fluid)
Additionally, while shopping for roadside assistance, you may want to find out if you may already have a roadside assistance program. Check with your vehicle insurance company, cell phone company, car rental company, even the place where you bought your tires may offer a roadside assistance program. Some of these programs are add-on services and may have a minimal membership fee, others may be offered for free.
We at SafeSourcing can provide you with quality vetted suppliers, with the ability to fulfill all your specific needs for yourself or your fleet. Even more, we can assist in certification and insurance capabilities, clarification of fees, and identification services from each of the suppliers.
For more information on how SafeSourcing can assist you in emergency commercial roadside assistance for your business or on our “Risk Free” trial program, please contact a SafeSourcing Customer Service Representative. We have an entire customer services team waiting to assist you today.
We look forward to your comments.