When is it time to change vendors?

June 23rd, 2015

And what is the best way to go about it?

 

Today’s post is by Tyler Walther; Account Manager at SafeSourcing.

When the right time to change vendors and what is the best way to go about it? Those are essential questions that take on strategic significance and can have serious implications. Maybe you’ve gradually become disgruntled with the quality of service provided by one of your current vendors. If you have determined you need a change, you should review the metrics you are using to assess vendors to see if all the standards for quality of services, provisioning of resources, and responsiveness are outlined in detail.

In reality, if there is a problem that your current vendor hasn’t resolved, the metric that addresses this performance standard will most likely be foremost in your mind. You may take that undesired experience and allow that to impact your view of what your expectations for the next vendor should be. You need to look carefully at all the metrics for success you have in place to see if one or more of your expectations wasn’t detailed clearly enough or defined in an assessable way.

There should always be an open line of communication with any vendor who wants to do business with you long term. Talk with the new potential vendor about what you’re looking for. Get their feedback on what’s achievable, practical, and realistic for the budget that will be allocated.

We enjoy bringing this blog to you every week and hope you find value in it.   For more information on how we can help you with your procurement needs or on our “Risk Free” trial program, please contact a SafeSourcing Customer Service Representative. We have an entire customer services team waiting to assist you today.

We look forward to your comments.

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