Today’s post is written by Heather Powell, Director of Customer Services & Project Manager at SafeSourcing, Inc.
Emotional intelligence is the ability to recognize, understand, and manage our own emotions and to recognize, understand, and influence the emotions of others. This means being aware that emotions drive behavior and impact people- positively and negatively, and learning how to manage those emotions- in ourselves and others- especially under pressure1.
Why should emotional intelligence matter in any business?
Recognizing Emotions: Good managers are able to recognize emotions in themselves and others. This requires an openness to emotion to be able to answer the question, “how am I feeling today” with a one word answer. Recognizing emotion also involves the ability to recognize emotion in others through their facial expressions2.
Using Emotions: Is about the link between emotions and cognitive thinking. Successful managers know it is not possible to make a decision “with our heads or our hearts.” Emotions are involved in every decision that we make and we need to pay attention to them. If you know which emotions are useful for which tasks and can switch moods, create a mood task match. Then you will be more effective and efficient in your day to day jobs2.
Understanding Emotions: Understanding the combination of emotions we feel at a deeper level is a vital element of EQ. Understanding also involves identifying the causes of emotion as well as tracking how our emotions change over time. Emotions follow logical patterns. Knowing these patterns will greatly enhance your emotional “what if” planning2.
Managing Emotions: Our skills at managing our own and others’ moods will determine how well we deal with difficult situations. Rather than ruminating or suppressing emotion, to be effective we need to go to the emotion (recognize it), get insight (through using and understanding) and then go through the emotion. We can do this by implementing short or long term strategies to achieve the optimal emotional outcome for ourselves and others2.
We enjoy bringing this blog to you every week and hope you find value in it. For more information on how we can help you with your procurement needs or on our “Risk Free” trial program, please contact a SafeSourcing Customer Service Representative. We have an entire customer services team waiting to assist you today.
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