How do you exceed your customers expectations?

December 21st, 2016

Knowledgeable staff and .......

 

Today’s post is by Tyler Walther; Account Manager at SafeSourcing.

 

Knowledgeable staff

  • Ensure you are able to answer all questions regarding the business function you provide. If you deal direct with your companies customers, encourage them to ask questions and you must give concise, accurate answers.

 

One-stop shopping

  •  It is good to offer ancillary products complimenting your primary business function that allow your customers to consolidate their efforts without having to involve additional vendors. SafeSourcing for instance, with our procure-to-pay suite of applications, reduces your cost while improving your efficiency.

 

Excellent customer service

  • People always appreciate good customer service. The extra attention and personal service they receive are a few of the reasons they chose to do business with you. You must always offer what is in your customers best interest. Integrity will not go unnoticed.

On-time delivery

  • In today’s age of Amazon almost immediate drone delivery, customers have no desire to wait for their goods or services. Furthermore, if a deadline is established, it must be met. Deadlines serve a purpose and customers want them fulfilled according to timeline.

 

Let SafeSourcing better manage your sourcing projects. We enjoy bringing this blog to you every week and hope you find value in it. For more information on how we can help you with your procurement needs or on our “Risk Free” trial program, please contact a SafeSourcing Customer Service Representative. We have an entire customer services team waiting to assist you today.

We look forward to your comments.

 

 

 

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