A Knowledge Management framework is ......
“When you talk, you are only repeating what you already know. But if you listen, you may learn something new.”—Dalai Lama
Today’s post is written by Heather Powell, Director of Customer Services & Project Manager at SafeSourcing Inc.
A Knowledge Management framework is a complete system of People, Process, Technology and governance, which ensures that Knowledge management is applied systematically and effectively to improve business results.1.
➢ People; knowledge management roles have to be established in the business, communities need to be set up to share and reuse tacit knowledge, behaviors such as seeking for and sharing knowledge need to be incentivized, and to become ‘the way we work’2
➢ KM Processes; there has to be a tried-and-tested process for capturing, distilling, validating, storing, applying and reusing knowledge, and also for innovating.
➢ KM Technologies; the people and the process need to be supported by enabling technology, which allows knowledge to be found and accessed wherever it resides (in databases, on the Intranet, in people’s heads). IT plays an important role in KM, by providing the technology to allow people to communicate.2
➢ KM Governance; without a governance system that promotes and recognizes sharing and the re-use of knowledge, any attempts to introduce KM are going to be a hard struggle. Stay tuned for next month’s blog where we explore more about Knowledge Management Framework.2
Why is this important in your business?
A strong KM framework is vital for the success of Knowledge Management; as follows 3
➢ With no accountabilities, it is nobody’s job.
➢ With no processes, nobody knows how.
➢ With no technology, nobody has the tools.
➢ With no governance, nobody sees the point.
We hope you enjoyed today’s blog. Stay tuned for next month’s blog where we explore more about Knowledge Cycle. For more information on how SafeSourcing can assist you in exploring your procurement solutions for your business or on our “Risk Free” trial program, please contact a SafeSourcing Customer Service Representative. We have an entire customer services team waiting to assist you today.
We look forward to your comments.