Total Quality Management Part II of II

September 18th, 2017

 

Today’s post is by Robert Rice, Account Manager at SafeSourcing.

 

Here are the Eight (8) features of total quality management:

  1. Customer-focused

The customer ultimately determines the level of quality. No matter what an company does to raise quality improvement—training employees, integrating quality into the design process, upgrading computers or software, or buying new measuring tools—the customer determines whether the efforts were worthwhile.

  1. Total employee involvement

All employees participate in working toward common goals. Total employee buy-in can only be obtained after fear has been driven from the workplace, when empowerment has occurred, and management has provided the proper environment. The employee must feel confident when making critical decisions and know the organization will back that decision. The employee will feel more empowered to always strive to get better knowing their importance to the success of the company.

3. Process-centered

A central part of TQM is a focus on process thinking. This is obtained through constantly putting the customer first. TQM focuses on the improvement of products and services that meet the needs and exceed the expectations of key customers. This process involves understanding the companies’ vision, customer feedback, process improvements and quality of product or service.  The steps required to carry out the process are defined, and performance measures are continuously monitored in order to identify unexpected discrepancies.

4. Integrated system

Although a company may consist of many different useful specialties, often these do not follow the same expectations. What is true for the staff must also be the same for the management. The same goes for the quality of service we give both the client and our suppliers.

Every company has a unique work culture, and it is virtually impossible to achieve excellence in its products and services unless a good quality culture has been nurtured. Thus, an integrated system connects company improvement elements in an attempt to continually improve and exceed the expectations of customers, employees, and others.

5. Strategic and orderly approach

A critical part of TQM, and the management of quality, is the strategic and orderly approach to achieving a company’s vision, mission, and goals. This process, called strategic planning or strategic management, includes the creation of a strategic plan that integrates quality as a core factor. The execution and follow through is crucial for this to be a success. Come up with a game plan, test it and make adjustments to achieve precise results.

  1. Continual improvement

A major push of TQM is continual process improvement. Continual improvement drives a company to be both analytical and creative in finding ways to become more competitive and more effective at meeting expectations.

  1. Fact-based decision making

In order to know how well a company is performing, data on performance measures are necessary. TQM requires that an organization continually collect and analyze data in order to improve decision making accuracy, achieve consensus, and allow forecast based on past history.

  1. Communications

During times of company change, as well as part of day-to-day operation, effective communications plays a large part in maintaining morale and in motivating employees at all levels. Communications involve strategies, method, and timeliness. Without good communication, things get missed or wrong information is submitted.

The web site below gives further details.

https://www.isixsigma.com/methodology/total-quality-management-tqm/introduction-and-implementation-total-quality-management-tqm/

Robert, or any member of the experienced team at SafeSourcing, would be happy to discuss how SafeSourcing can help you with your eProcurement planning. For more information, please contact SafeSourcing.

We look forward to your comments.

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