Today?s post is by Robert Rice, Account Manager?at SafeSourcing.
Here are the Eight (8)?features?of total quality management:
The customer ultimately determines the level of quality. No matter what an?company?does to?raise?quality improvement?training employees, integrating quality into the design process, upgrading computers or software, or buying new measuring tools?the customer determines whether the efforts were worthwhile.
- Total employee involvement
All employees participate in working toward common goals. Total employee?buy-in?can only be obtained after fear has been driven from the workplace, when empowerment has occurred, and management has provided the proper environment.?The employee must feel confident when making critical decisions and know the organization will back that decision.?The employee will feel more empowered to always strive to get better knowing their importance to the success of the company.
A?central?part of TQM is a focus on process thinking.?This is obtained through constantly putting the customer first.?TQM focuses on the improvement of products and services that meet the needs and exceed the expectations of key customers. This process involves understanding the?companies??vision, customer feedback, process improvements and quality of product or service. ?The steps required to carry out the process are defined, and performance measures are continuously monitored in order to?identify unexpected?discrepancies.
4. Integrated system
Although a?company?may consist of many different?useful?specialties, often?these do not follow the same expectations. What is true for the staff must also be the same for the management. The same goes for the quality of service we give both the client and our suppliers.
Every?company?has a unique work culture, and it is virtually impossible to achieve excellence in its products and services unless a good quality culture has been?nurtured. Thus, an integrated system connects?company improvement elements?in an attempt to continually improve and exceed the expectations of customers, employees, and others.
5. Strategic and orderly approach
A critical part of?TQM, and?the management of?quality,?is the strategic and?orderly?approach to achieving a company?s?vision, mission, and goals. This process, called strategic planning or strategic management, includes the?creation?of a strategic plan that integrates quality as a core?factor.?The execution and follow through is crucial for this to be a success. Come up with a game plan, test it and make adjustments to achieve precise results.
- Continual improvement
A major?push?of TQM is continual process improvement.?Continual improvement drives a company?to be both analytical and creative in finding ways to become more competitive and more effective at meeting expectations.
- Fact-based decision making
In order to know how well?a company?is performing, data on performance measures are necessary. TQM requires that an organization continually collect and analyze data in order to improve decision making accuracy, achieve consensus, and allow?forecast?based on past history.
During times of company?change, as well as part of day-to-day operation, effective communications plays a large part in maintaining morale and in motivating employees at all levels. Communications involve strategies, method, and timeliness.?Without good communication, things get missed or wrong information is submitted.
The web site below gives further details.
Robert, or any member of the experienced team at?SafeSourcing,?would be happy to discuss?how SafeSourcing can help?you?with?your eProcurement planning.?For more information, please contact?SafeSourcing.
We look forward to your comments.