Even if you can't embrace change, you should learn to accept it!
Today’s post is by Dave Wenig, Vice President of Sales and Services at SafeSourcing Inc.
Chances are, at some point, that you have had to face some unwanted changes in your life. Some changes are personal and some are professional, but they aren’t always fun. You may have been advised by friends or loved ones to embrace change. I’m not trying to tell you that at all. I am telling you that you should learn to accept change.
In eProcurement, change is usually the name of the game. That holds true for the vendors that participate in our online Request for Quote (RFQ) events and it is also true for our clients who are the hosts of these RFQ events. I thought I would share my perspective on change as it relates to vendor and client in eProcurement.
Change comes with the territory for vendors in an eProcurement RFQ. Whether you are an incumbent vendor or not, the results of the RFQ event are likely to bring change. This can be a very positive change. Vendors invited to participate in an RFQ event have an opportunity to secure new business through their participation. The host of the RFQ event might be one that the vendor has been calling on for years, or the host may be a net new sales opportunity. Either way, the potential for a positive change is there. Incumbent vendors might be more reluctant to the change. Certainly, there is risk in any such process that the incumbent vendor may not be awarded after the RFQ. That’s not always the case. Either way, it’s best to accept the change and make the most of the opportunity.
The client who is hosting the RFQ event must also accept change. As a result of the RFQ event, their award decision may mean that they will be awarding to a new vendor. This might not be a vendor that they have worked with in the past. For this reason, there are always steps in the process which will allow this change to be managed by the client. One of the most common ways to manage this change to ensure that it is successful is to request and review samples. There are many other ways as well. This is meant to be a positive change. While savings is important and one of the largest benefits of the change that comes with this process, it is not the only benefit. Change can also come in the form of product or process improvements or in service levels. Accepting change and being open minded is very important.
I don’t view change as positive or negative. There are definitely times when change falls pretty directly into one of those categories, but the concept of change doesn’t imply either. In eProcurement, change should be accepted and managed. Perhaps through acceptance, you might even find you’ll be able to embrace it.
For more information as to how SafeSourcing has been able to assist its clients adapt to the ever changing world of procurement best practices, please contact a SafeSourcing customers services account manager.
We look forward to and appreciate your comments.
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