Archive for June, 2018

What is a Third Party Logistics Provider or 3PL and how do retailers use them?

Thursday, June 14th, 2018

 

If you are having difficulty with your current? distribution model, compress your spend using eProcurement tools and then source a reputable 3PL.

According to Wikipedia a third-party logistics provider (abbreviated 3PL) is a firm that provides outsourced or “third party” logistics services to companies for part, or sometimes all of their supply chain management functions. Third party logistics providers typically specialize in integrated operation, warehousing and transportation services that can be scaled and customized to customer?s needs based on market conditions and the demands and delivery service requirements for their products and materials.

As such, there are a number of types of 3PL?s within retail that may in fact service a single retailer as well as smaller buying groups of small retailers. All might fall under this umbrella including wholesalers such as SUPERVALU, collective buyers such as TOPCO or even a retailer collaborative that may in fact just coordinate aggregated purchases and in fact pick other 3PL?s to provide warehousing, picking and packing and distribution. Each of these providers may in fact provide some or all of the same services. The later or collaborative of multiple retailers might even be looked at as a non asset based 3PL.

In all categories of third party logistics providers however it is still the end user or retailer regardless of size that determines what products they buy and accept delivery of in their stores. As such, it should be no more difficult for smaller retailers to run e-negotiation events?? There will need to be discussions as to costs that are purely associated with the warehousing, slotting, picking and distribution of products by a 3PL once an e-negotiation event has been planned, but these items should be easy to break out for bid or add to the final pricing prior to award of business as a flat fee. This is a practice that all 3PL?s should be familiar with already. Retailers should anticipate that their existing 3PL depending on services offered would rather not have you conduct these types of events as it negatively impacts their volumes with manufacturers and other providers and as such their company?s margins.

Understanding your options and the flexibility that 3PL?s can provide may actually make it easier for all retailers to use e-negotiation tools to impact their bottom line.

We look forward to and appreciate your comments.

The Difference between Customer Service and GREAT Customer Service

Monday, June 11th, 2018

 

Todays post is from our SafeSourcing archives

When you think about any type of customer service, you usually just remember your bad experiences and really great experiences. Anything that is considered expected just seems to slip through the cracks without being thought twice about.

So, how do you stand out to be that company that everyone remembers and talks about? I’m going to discuss two steps that, if you follow, you will have a very satisfied customer/client that keeps coming back to you and also refers you to others as well.

Going Above and Beyond:  Giving a customer more than what’s expected or out of the norm is always something that will be remembered. Another way to go above and beyond is overachieving. For example, if a customer requests a document by a specific date, shoot for a date that is prior to that deadline, this will show you’re engaged and committed to exceed their expectations.

Good Communication:  Make yourself readily available at all times, even if it is after hours. This shows that you are committed to get the job done and make the customer happy. Keep the customers or clients up to date and always in the loop with any information needed or requested.  By being proactive with your communication, the customer will not have to continually chase you down for information or updates.

Customer Frame of Mind:  The number one key to creating a happy customer is by placing yourself in their shoes.  Continually think, “If this was my decision to make, what information would I need?  What details would I need to know about a new vendor?  What are the missing pieces I would need to award this business?”, and then get those things.

Creating an Overall Memorable Experience:  If the above steps are followed, you will have a very happy customer. They will understand that you went outside the expected services to make sure they had a very painless and positive experience. They will remember the experience and want to share their experiences with others.

For all of your procurement needs, please contact a SafeSourcing Customer Service Representative for a great customer service experience. A service that is more than just what’s expected and that you will want to share with all of your family, friends, and/or colleagues.

We look forward to your comments.

Time Management and Procurement

Wednesday, June 6th, 2018

 

Today’s post is from our SafeSourcing Archives.

Does your procurement team seem like they never have time?

I would argue that working in procurement is one of the busiest careers. Between management of internal projects, working with suppliers on an individual basis, and working with customers, it is easy to forget tasks that are not considered a high priority.

Tools that SafeSourcing uses to manage time effectively:

1. Outlook Calendar- Typically my entire day is planned on my calendar, with reminders set.
2. Task List- Organized by priority first thing in the morning.
3. Checking things off- When you complete a task, make sure you mark it complete.

If your procurement team still seems extremely busy, you may want to consider partnering with a 3rd Party Procurement firm, such as SafeSourcing. Effective time management leads to successful events, and those results lead to savings. Time Management is huge when it comes to managing successful events.

For more information on how we can help you with your procurement needs or on our “Risk Free” trial program, please contact a SafeSourcing Customer Service Representative.  We have an entire customer services team waiting to assist you today.

We look forward to your comments.

Phone Addiction in the Office

Tuesday, June 5th, 2018

 

Today’s post is by Gayl Southard, Administrative Consultant, SafeSourcing.

According to a study by Dscout Inc., a mobile app research firm, the average person taps, swipes, pokes their phones 2,617 times each day. That adds up to 2 hours and 25 minutes everyday!  Chief Executive, Jason Brown, of Brown, Parker & DeMarinas, observed while giving a business presentation, the majority in attendance were all fiddling their phones.  He was so angered by this that he issued a company edict: “Don’t show up at a meeting with me with your phone.  If someone shows up with their phone, it’ll be their last meeting.”

Although smartphones allow people to get their jobs done remotely, they are also the leading productivity killers at the job. Research conducted by the University of Texas, revealed that the shear presence of a smartphone on the desk, untouched, the cognitive performance  was lower than if the phone was stored in a purse, pocket, or a coat hanging near the workspace.

Mat Ishbua, CEO of United Wholesale Mortgage banned phones from meetings two years ago, and recently requested that his executive team refrain from using their phones to and from meetings. He stated that you are never too important not to say hello to fellow employees or make eye contact.

For more information on SafeSourcing, or on our Risk Free trial program, please contact a SafeSourcing Customer Service representative. We have an entire team ready to assist you.

References…………………………………………….

John Simmons, WSJ, 5/17/2018