Very important if your provider is actually listening to you. Real Example!
Todays post is from Ron Southard, CEO at SafeSourcing Inc.
Here is an all to often typical conversation with procurement solution providers. Be careful to make sure this does not happen to you.
Customer to and e-procurement provider: I need to order some bulk shipping boxes or containers.
Uninformed e-procurement provider: No problem we have specifications on a variety of these products, I’ll get something for you to review my friend.
Customer: No problem we just need to see a sample.
Uninformed e-procurement provider: Consider it done, you are so important to us.
A week later the customer follows up to ask when the sample will be here.
Uninformed e-procurement provider: They said they are waiting for a flatbed to deliver it.
Customer: Why do they need a flatbed!
Uninformed e-procurement provider: To deliver it.
Customer: Send me a copy of the specification:
Uninformed e-procurement provider: Sure can do my friend. I’ll actually send you a picture.
SafeSourcing Moral: It’s important that you understand what you are asking for, it’s even more important that your e-procurement provider understands what you are asking for.
If you don’t want your specifications screwed up, please contact a SafeSourcing Customer Services Account Manager. Be careful out there.
We look forward to and appreciate your comments.
