Dusting off an old post that is timely still. Learn It, Live It and Love It
Today’s post is from our Archives at SafeSourcing.
While working for J. Alexander’s Restaurant, we were required to take a TQM (Total Quality Management) class. I was very impressed with their methods and philosophy and was a believer from the start. It really changed the way I approached customer service and have held onto these beliefs since. Here are some of the features of TQM. I hope you will Learn it, Live it and Love it!
Total Quality Management (TQM), also known as total productive maintenance, describes a management approach to long-term success through customer satisfaction. In a TQM effort, all associates of a company participate in improving processes, products, services, and the values in which they work.
Total Quality Management Principles: The 8 Primary Features of TQM
Total quality management can be summarized as a management system for a customer-focused company that involves all employees in continual improvement. It uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the company.
Tomorrow in Part II we’ll take a look at the 8 features of total quality management
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