Recently, it’s been easier than ever to tell who are vendors and who are partners.
Today’s post is by Dave Wenig, Senior Vice President of Sales and Services at SafeSourcing.
Times are tough for many businesses. For many business the road to a full recovery is still long, even as some businesses boom and others find they haven’t been overly impacted. Regardless of how long or short your road to recovery is, I suspect you’ve had an opportunity to see how some of your vendors have behaved during this difficult time and have taken note.
We’re no different. Typically, the stories I share are those of our clients. In this case, we have been able to make observations both through our clients and in our own dealings with vendors.
We’ve seen some real partners out there. Even while their own business might have been struggling, they are still looking for ways to help their customer. Some are doing so an downright creative ways. One example would be offering up less expensive alternative products for consideration instead of the passing along outrageous price increases caused by increased demand for many supply items globally. Another example we’ve seen is partners considering and allowing changes in agreements to accept lower volume orders than had been agreed to previously.
Vendors taking steps like these are great partners. When the dust finally settles and we are all back to normal, the customer will remember that these great partners were there for them during their time of need.
We’ve also seen some vendors out there who have proven to be bad partners. In the face of adversity and when their customers needed them, they chose to take advantage or to refuse to provide any assistance. I previously talked about price gouging in another blog post. The sad reality is that this is also happening.
Vendors who prove through their actions that they are not your partner will also be remembered when this is all over. The reality is, your customers are not going to forget that you didn’t help them or that you decided to try to help yourself at their expense. While I don’t have a crystal ball, I can tell you what the future has in store for you if you fall into this category. Your customers will leave you as soon as they have the chance to do so.
Right now, SafeSourcing is helping customers replace some of their vendors with partners. Right now, our customers are saying no to price gouging. Right now, all vendors have the chance to show that they are great partners. If you would like more information on how SafeSourcing can help you, please contact a SafeSourcing Customer Service representative. We have an entire team ready to assist you today.