Because Gen Z and Millennial office workers want to ban phone calls........
Today’s post is by Troy Lowe; Vice President of Development at SafeSourcing.
Recently I was listening to some news on the television and heard a report that said Gen Z and Millennial office workers want to ban phone calls because they are too aggressive and confrontational. After doing some research I found that there was a study done and that instead of phone calls 75 percent of office workers surveyed say they would prefer to use email or social media to communicate. The one statistic from the survey that concerned me the most was that over 75 percent of the people admitted to frequently ignoring incoming phone calls if they did not recognize who was calling because they were afraid that it could be a confrontational conversation. This I could understand when it comes to your personal phone but not your office phone. So according to these statistics you may have about a 25 percent chance of getting ahold of someone when making calls to businesses whose employees are primarily under the age of forty. I will admit some things can be taken care of by text or email, but this is usually only simple questions that do not have a lot of follow up questions. In my opinion to be successful you need to be able to communicate to potential customers and business partners by phone and in person to ensure that everyone is on the same page. Oh, and by the way the study also stated about ten percent of the people surveyed admitted that they will go out of their way to avoid face to face contact.
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