I know it would be better if you used White Glove Services from…..
Today’s post is by Ronald D. Southard, CEO at SafeSourcing Inc
I was traveling back from ten days in Europe and read an article on Fox Business on April fool’s day that was not foolish at all. It was titled Americans are fed up with bad customer service, increasingly seek ‘revenge’ over it by Dreck Dumas of Fox business. According to Mr. Dumas, Customer ‘rage’ has tripled since 2020, and experts say several factors are at play.
I know this is not recent news to anyone that works in the supply chain, let alone folks that see it every day in trying to cope with living a well-planned life at home and at work.
In the article a recent survey is quoted that was released by Arizona State University’s W.P. Carey School of Business found Americans are experiencing record-high problems with products and services, with 74% of customers reporting issues, up from 66% in 2020 and 56% in 2017. It does not go on to say how that has changed in the last two years, but my experience just getting home from Europe, it must have gotten much worse. I won’t bore you with delayed and cancelled flights, parts shortages, lost luggage, poor country by country customs management or lack thereof, no sleep as a result for close to 30 hours. Well, I guess I just did. Did anyone care? Not so much.
So how do I relate this to what SafeSourcing does and why it should mean something to you as a procurement practitioner. Because at SafeSourcing we offer excellent white glove level customer service. Taking care of our customers helps encourage them to continue doing business through good times and bad and it’s a team sport that we are the best at. Here’s one quote from a Sr. VP of finance. “We would not be where we are today with our Indirect Spend without “SafeSourcing”.
So if you want to be treated well, and with respect while also making your job easier, please contact a SafeSourcing Customer Services Associate. They’ll be thrilled to assist you.