Today’s post is from our SafeSourcing archives.
With a title like this, you have got to be thinking that I am nuts! You are probably saying things like “Why would low quote not get the business?” or “Why would someone want to pay more money for the exact same product?” These are all true and valid thoughts, but what I have to tell you is that there are more things involved in a decision process than just the low quote. It’s more about the overall value. The OVERALL VALUE gets the business.
There are many factors that come into play in the overall value. The following are a few to consider when making the decision to buy a particular product or service from a vendor.
Quality: Just because a product is the same doesn’t always mean they share the same quality. For example, if you were looking to buy copy paper, the “House Brand” may be cheaper than the name brand paper, but the quality may be a lot lower, causing constant paper jams in your copy machine. You want to make sure that you get a quality product for the lowest price possible.
Customer Service: You want to make sure that when you consider buying any product, the supplier provides excellent customer service. This is important because if you ever have to contact them for a problem, you want to be confident in knowing that your problem and/or concern will be addressed quickly and efficiently.
Value Added Services: Value Added Services are always a great perk. These are services a company would offer to help them stand out from their competitors. It could be they offer Free Shipping on a product or they may offer one free year of Technical Support on a computer or other type of electronic. Things like this should really factor in because, for instance, a company may provide you the lowest quote on the product, but may charge you a ton is shipping, where the person that quoted a little higher is offering free shipping, which actually makes their product the cheapest.
Here at SafeSourcing, we ensure that you receive the best overall value. We look at more than just the price, but all the other key factors as well. For more information on how we can help you with your procurement needs or on our “Risk Free” trial program, please contact a SafeSourcing Customer Service Representative. We have an entire customer services team waiting to assist you today.
We look forward to your comments.