Watch Out Procurement Professionals Here Comes Artificial Intelligence.

April 7th, 2023

But not to everywhere, at least not now and maybe never in some cases.


Today’s post is by Ronald D. Southard, CEO at SafeSourcing Inc

I read an post today By Emma Colton FOX Business titled ChatGPT AI lists jobs it can do better than humans as millions could be put out of work. You know as an advocate for associate growth and retention what I think of this Phooey!

Obviously based on what the bot said below, I should stop ending my posts with the following For more information, please contact a SafeSourcing Customer Services Associate because obviously these highly skilled procurement professionals that source every product and service from A-Z across all industries should be worried. Phooey.

According to the post, the bot told the outplacement firm that it would most likely replace positions that are repetitive and predictable, and ones that are also seeped in language requirements. Those fields, according to the bot, include: customer service representatives; translators and interpreters; technical writers; copywriters; and data entry clerks. 

I can’t wait for the bot to source trash hauling for a major retail chain or hospital that can involve recycling, medical waste, circular economy initiatives, traditional waste, driver shortages and more. Not to mention frequency, supplier notification, conversation, and training.

While there are places for ai, there will always be a need for quality customer services practitioners in the procurement space because for the most part there is too much of not knowing what you don’t know and figuring it out on your customer’s behalf.

SafeSourcing is a Procure to Pay SaaS based provider of a number of e-Procurement solutions and associated white glove services that are part of our SaaS offered SafeSourceIt™ eSourcing suite . Our average annual savings against all categories are in excess of 24%.

For more information, please contact a SafeSourcing Customer Services Associate.


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