Archive for the ‘Sourcing Strategy’ Category

HEY Procurement Senior Management; Are you thinking big enough?

Thursday, April 11th, 2013

Today’s post is by Ron Southard, CEO at SafeSourcing Inc.

I continue to think that most organizations and in fact most people don’t think big enough.  This includes CEO’s, CFO’s and many of the other C level professionals. However this is not limited to just executive leadership, it happens at every level of every organization. And the most troubling fact is that it happens with almost all people. So it is no surprise that it happens in procurement as well.

I have posted on a number of occasions the impact that I personally believe a procurement organization can have on the overall operating results of companies. For the most part this function within retail companies reports to a CFO, CPO or CLO, so the purview is at the highest level where it needs to be.

The following is an excerpt from a post on March 25th of 2011 titled Improving profitability 73% and why more companies don’t use reverse auctions and other e-procurement tools?

Assumptions:

1.  $150M Retail Company with industry average earnings of one percent or $1.5M.
2.  Cost of Goods (COGS) for this company is industry average of 70 percent or $105M.
3.  Company   agrees to source ten percent of their Cost of GOODS or roughly $11M.
4.  Company achieves below industry average savings of ten percent.
5.  Total savings generated  equals $1.1M
6.  Savings drops directly to the bottom or net profit.
7.  All other segments of the P&L perform to current fiscal plan
8.  All savings are recovered during the same fiscal year.
9.  Net profitability improves from $1.5M to $2.6M or a 73%.

Now let’s be realistic, all of the savings are not going to happen in the current fiscal year. With that said, we are only sourcing 10% of the total COGS. We achieved below industry average savings. No unforeseen costs that were not planned for eroded earnings. There will also be switching costs that may a erode some of the savings, but in today’s world they are not that significant.

If the above example is true, why are procurement departments not thinking big enough in order to chase this opportunity? If the company is publicly traded I would argue that there is not much else if anything that could drive similar operating results including acquisitions.

If you look back over many years, today’s bottom line of this industry is eerily similar. All the format changes, product mix changes, new technologies, specialization etc. have not materially improved the bottom line.

An argument from senior management might go like this! “We cannot maintain these savings year over year and our investors and other stakeholders are looking for sustainable results”. “As such, if we in fact deliver these results in the first year we will be penalized in subsequent years if we don’t deliver similar results”.

My rebuttal would be that in our example we only sourced 10% of the COGS. We did not touch expense. We did not put tools in place that would protect savings like a contract management solution. We did not strategize as to how to treat the categories being sourced so that we could take the category to market year after year in order to further compress or maintain cost.

This of course begs the question of how we might do just that. The first step is to think bigger, to believe that this is possible and then assign the resources to make it happen.

Maybe if JCPENNY had tried to execute this type of strategy their former CEO would still be there and all of his company stock would be worth a lot more than it is today.

Check back tomorrow and we’ll discuss how to think through a category strategically so that savings generated don’t erode over time regardless of the market conditions.

If you’d like to accomplish big results that stick, contact SafeSourcing.

We look forward to and appreciate your comments.

What’s in your Spend Management data model?

Wednesday, April 10th, 2013

Today’s post if by Ron Southard, CEO at SafeSourcing.

Someone said to me at some point in time that until at least you think that you know what you know; It’s not possible to even considering knowing what you don’t know. I’m sure the phrase has been represented in a number of different ways over the years.

The above is a really important thought to keep in mind if you are in the process of trying to identify what your spend management data model needs to look like.  Resultantly  turning the development of your data model over to  a DBA or Architect  that has no understanding of the procurement space,  processes or enabling data sources could  result in reporting that will break your  strategy before you event  get started.

Let’s take a look at a fairly simple example.

Any DBA even a low level one can speak at some level as to the construction of tables, rows and columns. With that said, they  probably are not  able to discuss their relationship with each other if they do not understand the procurement business, the categories being addressed or the supply base that supports the categories. This is where naming conventions can come into play early in the process and you need someone that knows what they are talking about. It’s pretty simple that across all vendors that an invoice is an invoice is an invoice. The data contained on the invoice like product or category identifiers or the lack thereof (pretty common) probably differs from vendor to vendor and will ultimately require normalization within your data model. However, at the end of the day an invoice is an invoice and the table that identifies them should be named such.  It sounds pretty simple, but there are many database implementations that do not return their perceived benefits due to simple issues of this nature.

The simple moral here is not to build a data base without the necessary governance from the business.

If you’d like to learn more about building your data model to support a more detailed understanding of your spend, please contact SafeSourcing.

We look forward to and appreciate your comments

 

Trading with the European Union (EU) Countries.

Thursday, March 28th, 2013

Today’s post is by Ronald D. Southard, CEO at SafeSourcing.

I like to read a lot, most CEO’s do. Some studies say that CEO’s read a minimum of 50 books per year. That certainly does not count the amount of trade periodicals, news media, white papers, blog posts and leisure non book related material I know we also read. After all how else would we keep up with what’s going on in our industries and the world. All of this helps as a foundation to strategic thought that is critical to our company’s evolution.

During my reading, it is probably of no surprise to anyone that much negative has been and will continue to be written about the European Union or EU. There have even been those that question sourcing from EU companies based on the potential for risk.

I thought it might be helpful for those of you that are not aware of who the EU is and why they are such an important source of import to the United States and in fact all of North America

Much of the information below can be attributed to the EU Website.

The European Union is the world’s biggest trader (surprised?), accounting for 20% of global imports and exports. Free trade among its members was one of the founding principles of the EU, and it is committed to liberalizing world trade for the benefit of rich and poor countries alike. The EU simply is committed to free and fair trade

The European Union is made up of the following 27 countries, with some being members since as early as 1952. Another 10 countries are in the process of becoming EU members. The population of the EU is 503,663,601 and unemployment is 11.9% (and we think we had issues in the U.S.)

1. Austria
2. Belgium
3. Bulgaria
4. Cyprus
5. Czech Republic
6. Denmark
7. Estonia 
8. Finland 
9. France
10. Germany
11. Greece
12. Hungary 
13. Ireland 
14. Italy 
15. Latvia 
16. Lithuania 
17. Luxembourg 
18. Malta 
19. Netherlands
20. Poland 
21. Portugal 
22. Romania
23. Slovakia 
24. Slovenia 
25. Spain
26. Sweden
27. United Kingdom

The goal of the economy of the EU is the creation of the single market and the corresponding increase in trade and general economic activity which has transformed the EU into a major trading power. The EU is trying to sustain economic growth by investing in transport, energy and research, while also seeking to minimize the environmental impact of further economic development. Gross domestic product (GDP) a measure of the economic activity for the period of 2010-2014 is listed below as a percentage change over the previous year with (f) equaling forecast.

1. 2010 2.1% 

2. 2011 1.5% 

3. 2012 -0.3% 

4. 2013 0.1% forecast 

5. 2014 1.6% forecast

This author believes that any global sourcing initiatives should have in the past and should continue in the future to include strong companies with head offices in the EU. It is incumbent on your sourcing team and partners to provide the proper vetting.

If you’d like to learn more about using EU based companies in your sourcing strategies, please contact a SafeSourcing customer’s services account manager. And don’t worry; our applications are multi lingual and being used globally. We don’t have to just do currency conversion and source in U.S. English, the application supports 67 languages including double byte countries.

We look forward to and appreciate your comments

The ebb and flow of business and the impact on your supply chain!

Wednesday, March 13th, 2013

Today?s? guest post is from Steve Schwerin and account manager at SafeSourcing

Have you ever noticed how members of our media often only start to form consensus on current events when it is too late to do anything about them?? You will see an article here or there about a topic until all of the sudden the topic is everywhere.?? The fact is that the chattering class is not forecasting or managing risk for your business; you are.? The burden of forming a coherent picture out of fragmented information falls on you and your team including your procurement professional.

I came across a few articles recently that caused my mind to wander onto how sourcing strategy continues to evolve.? While the subjects of the articles in question varied, they spoke to the need of forward thinking in business.

One article from the New York Times contrasted just-in-case vs. just-in-time supply chains, another from the Economist was about how growth in India is heavily government subsidized, while Bloomberg reported that Ford is reshoring some of its engine work to a plant near Cleveland, Ohio.? All spoke to reasons why business is constantly in flux.

Labor costs approaching threshold😕 Low-cost labor in China and India has been the rage for at least two decades now.? Will this continue indefinitely?? If you merely take what you read at face value, you might be led to believe this.? That being said, as over-seas labor costs rise, what is the threshold where labor savings no longer offset the extra hassle and overhead?

Uncertain growth😕 Sure, China and India have grown rapidly.? Does this mean they will continue to grow at the same pace indefinitely?? Again, if you take much of the news over the past few years at face value, this is what you might think.? One risk is that the economies of China and India are heavily subsidized; this certainly cannot last forever.? No one wants to be left holding the bag when this ride comes to an end with no manufacturing or vendor footprint in the U.S.

Turnaround Time😕 Manufacturing overseas means slower turnaround time.? For some products, this does not matter.? For many, though, time sensitivity is a very competitive issue.? Will this apply to more and more products in the future?

Transportation costs and time😕 Transportation does not just include fuel costs, though fuel costs do continue to rise.? Transportation costs also include labor, machinery, taxes, fees and time.

The time has come where businesses like Ford are responding to these changing costs and risks.? Of course, Ford is not making its facilities or procurement department available to you.? There are other resources available to you these days, however.? Why not work with procurement professionals to negotiate better service or lower prices from suppliers here in North America?? The nominal price might not be quite as low as something from India or China, but what is the overall value?? I?m sure you already believe that any successful procurement strategy is not built on media consensus.? We can help you act on that belief.

If you?d like help with your sourcing needs, please contact a SafeSourcing customer services representative.

Managed Service Provider Offerings You should Consider ? Part V of V

Friday, February 22nd, 2013

Today?s post is by Mark Davis; Sr. Vice President and COO at SafeSourcing.

This week we have been looking at the *MSPMentor?s Top 100 (actually it was the top 501) providers and the associated trends in this space among the suppliers and their customers.? In particular, we are focusing on the most commonly offered services and what they may mean to your company and its profitability.? Today we conclude the series by looking at the last three services.? Even though the percentages are smaller, these three services are ones that many companies are really beginning to look for.

Desktop as a Service (62%*) ? Virtual desktops have been around for a while but many companies are beginning to leverage them in new ways especially as employees are using many different types of devices in their work day.? With all of the traditional benefits of a hosted solution such as managed maintenance, no hardware costs, managed backup and security, the big new advantage is the fact that employees can access their software applications, files and desktop from any web capable device from anywhere an internet signal can be found.? Trends indicate that this number will continue to increase as companies look to employ the capability in their business.

Hardware as a Service (62%*) ? Hardware as a service has been a growing area for MSPs but is still yet to really become a consistently strong player everywhere.? Some of this has to do with the fact that not all hardware lends itself to the model, and some has to do with the fact that many companies are looking to spend more on software and services than they are on hardware.? All of this may change very soon as Amazon begins to introduce a concept with its Kindle Fire that looks a lot like the mobile phone industry where companies pay virtually nothing for hardware and upgrades while they continue to to renew their service contracts.? As this concept grows many new companies will be looking to leverage the service, taking the hardware and investing in the services and applications.

Managed VoIP, (47%*) ? Standard phone services are becoming one of the hottest new services companies are looking for.? With improved hardware, data compression and cost effective bandwidth companies are beginning to realize how much more they can leverage with a managed Voice over IP phone solution.? Enterprise management, monitoring and control are just some of the benefits many companies are finding in this solution, making it an up and coming sourcing category.

To understand more about how we can help you find vendors to meet some of these needs, please contact a SafeSourcing Customer Service Representative.? We hope you have enjoyed this series on MSP popular services.

We look forward to your comments.

* Source: MSPmentor 501 Global Report, February 2013, all survey participants.

Managed Service Provider Offerings You should Consider – Part V of V

Friday, February 22nd, 2013

Today’s post is by Mark Davis; Sr. Vice President and COO at SafeSourcing.

This week we have been looking at the *MSPMentor’s Top 100 (actually it was the top 501) providers and the associated trends in this space among the suppliers and their customers.  In particular, we are focusing on the most commonly offered services and what they may mean to your company and its profitability.  Today we conclude the series by looking at the last three services.  Even though the percentages are smaller, these three services are ones that many companies are really beginning to look for.

Desktop as a Service (62%*) – Virtual desktops have been around for a while but many companies are beginning to leverage them in new ways especially as employees are using many different types of devices in their work day.  With all of the traditional benefits of a hosted solution such as managed maintenance, no hardware costs, managed backup and security, the big new advantage is the fact that employees can access their software applications, files and desktop from any web capable device from anywhere an internet signal can be found.  Trends indicate that this number will continue to increase as companies look to employ the capability in their business.

Hardware as a Service (62%*) – Hardware as a service has been a growing area for MSPs but is still yet to really become a consistently strong player everywhere.  Some of this has to do with the fact that not all hardware lends itself to the model, and some has to do with the fact that many companies are looking to spend more on software and services than they are on hardware.  All of this may change very soon as Amazon begins to introduce a concept with its Kindle Fire that looks a lot like the mobile phone industry where companies pay virtually nothing for hardware and upgrades while they continue to to renew their service contracts.  As this concept grows many new companies will be looking to leverage the service, taking the hardware and investing in the services and applications.

Managed VoIP, (47%*) – Standard phone services are becoming one of the hottest new services companies are looking for.  With improved hardware, data compression and cost effective bandwidth companies are beginning to realize how much more they can leverage with a managed Voice over IP phone solution.  Enterprise management, monitoring and control are just some of the benefits many companies are finding in this solution, making it an up and coming sourcing category.

To understand more about how we can help you find vendors to meet some of these needs, please contact a SafeSourcing Customer Service Representative.  We hope you have enjoyed this series on MSP popular services.

We look forward to your comments.

* Source: MSPmentor 501 Global Report, February 2013, all survey participants.

Managed Service Provider Offerings You should Consider – Part III of V

Wednesday, February 20th, 2013

Today’s post is by Mark Davis; Sr. Vice President and COO at SafeSourcing.

This week we have been looking at the *MSPMentor’s Top 100 (actually it was the top 501) providers and the associated trends in this space among the suppliers and their customers.  In particular, we are focusing on the most commonly offered services and what they may mean to your company and its profitability.

NOC Services (80%*) – Virtually everything in your organization connects at some point to your network.  Those connections may be limited and have various levels of security but the connection is there nonetheless.  In the old days (read that early to mid 1980’s) network administrators would carry pagers with them at all times in case anything happened and the network went down.  Today dozens of MSPs are taking the burden of monitoring and troubleshooting problems on your network 24 hours a day.  Companies like INOC offer a variety of monitoring solutions to ensure your network is safe and running at all times.

Virtual Servers in the cloud (79%*) – With as many articles that have been written on the cloud and cloud based servers you would think this number would be at 100%.  In time, and as companies retire older servers and applications, the move to virtual servers is a foregone conclusion even if they don’t reside in the cloud.  The list of MSPs that offer this service is one of the fastest growing in this area as specialized companies like Inhost and  powerhouse ISPs like GoDaddy look to continue to offer their customers to services that provide all of the benefits of owning your own servers without the cost, staff or headaches.

Software License Management (77%*) – Similar to patch management, MSPs that provide license management partner with your company to accomplish three specific goals: reducing cost, maintaining legal compliance, and optimizing software use.   Working with their customers, MSPs who offer these services ensure that their customers have the licensing that really supports their use of the applications without overpaying for necessary licenses.  They can also recommend alternative licensing models to their customers that can decrease the load on their IT staff.  Companies like Flexera claim to be able to produce results that can drive 5-30% savings in annual software spend by helping their customers using these techniques.

To learn more about how we can help you find vendors to meet some of these needs, please contact a SafeSourcing Customer Service Representative.  Please come back throughout the week for the other top services we will cover in our Week of MSP Service Review.

* Source: MSPmentor 501 Global Report, February 2013, all survey participants.

We look forward to your comments.

Managed Service Provider Offerings You should Consider ? Part III of V

Wednesday, February 20th, 2013

Today?s post is by Mark Davis; Sr. Vice President and COO at SafeSourcing.

This week we have been looking at the *MSPMentor?s Top 100 (actually it was the top 501) providers and the associated trends in this space among the suppliers and their customers.? In particular, we are focusing on the most commonly offered services and what they may mean to your company and its profitability.

NOC Services (80%*) ? Virtually everything in your organization connects at some point to your network.? Those connections may be limited and have various levels of security but the connection is there nonetheless.? In the old days (read that early to mid 1980?s) network administrators would carry pagers with them at all times in case anything happened and the network went down.? Today dozens of MSPs are taking the burden of monitoring and troubleshooting problems on your network 24 hours a day.? Companies like INOC offer a variety of monitoring solutions to ensure your network is safe and running at all times.

Virtual Servers in the cloud (79%*) ? With as many articles that have been written on the cloud and cloud based servers you would think this number would be at 100%.? In time, and as companies retire older servers and applications, the move to virtual servers is a foregone conclusion even if they don?t reside in the cloud.? The list of MSPs that offer this service is one of the fastest growing in this area as specialized companies like Inhost and? powerhouse ISPs like GoDaddy look to continue to offer their customers to services that provide all of the benefits of owning your own servers without the cost, staff or headaches.

Software License Management (77%*) ? Similar to patch management, MSPs that provide license management partner with your company to accomplish three specific goals: reducing cost, maintaining legal compliance, and optimizing software use.?? Working with their customers, MSPs who offer these services ensure that their customers have the licensing that really supports their use of the applications without overpaying for necessary licenses.? They can also recommend alternative licensing models to their customers that can decrease the load on their IT staff.? Companies like Flexera claim to be able to produce results that can drive 5-30% savings in annual software spend by helping their customers using these techniques.

To learn more about how we can help you find vendors to meet some of these needs, please contact a SafeSourcing Customer Service Representative.? Please come back throughout the week for the other top services we will cover in our Week of MSP Service Review.

* Source: MSPmentor 501 Global Report, February 2013, all survey participants.

We look forward to your comments.

Managed Service Provider Offerings you should consider – Part I of V

Monday, February 18th, 2013

Today’s post is by Mark Davis; Senior Vice President and COO at SafeSourcing.

Last week I attended the MSPMentor 100 Webinar that detailed the results of the 2013 edition of their survey on Managed Service Provider companies.  Part of the review process was to also touch on the most commonly used services from these suppliers and what you can learn about what your company needs to do to begin investigating ways to leverage those same services.

Over the course of this week’s blogs we will take a look at the top 15 services being offered by these companies with some background on each.  Some of these will be unique to the supplier offering it while others are things you can begin asking your current suppliers about today.

Remote Monitoring (94%*) – Remote monitoring and management (RMM) is the process MSPs use with IT tools to collect and analyze information and activity that is happening on a device or on the network the device is connected to.  These statistics help many MSPs not only to resolve issues remotely saving companies in costly site visits but it also allows them to proactively monitor situations before they become issues.  Of those companies using employing MSPs almost all of them are providing some type of RMM in their offering.   The obvious cost benefits and proactive approach are why many companies are looking to MSPs to augment their IT Staffs.

Managed Storage, Backup, Disaster Recovery (91%*) – Dropbox, Sharepoint, iCloud, and Amazon Cloud Storage are all companies/services that specialize in managing the storage requirements of individuals and companies.  This trend among MSPs is no different as 91% of MSPs are offering some type of managed storage for their customers.  The fact is that most companies do not have the staff, hardware or resources to effectively maintain their data in a way that adheres to standard backup and disaster recovery procedures.  By working with suppliers like Carbonite, companies can easily put a plan in place to protect themselves and their customers.

Managed Email/Anti-spam (90%*) – Like the protection of a company’s files, the protection, backup and disaster recovery plan for a company’s email is also critically important.  Many of the major Internet Service Providers provide managed Email services (including backup and disaster recovery services) but it is a growing area for MSPs as well.  The benefits from companies like Rackspace, allow companies the peace of mind that their email is protected without the huge costs of maintaining the equipment and software in-house, integrating with several mail programs include great support for mobile devices.

To understand more about how we can help you find vendors to meet some of these needs, please contact a SafeSourcing Customer Service Representative.  Please come back tomorrow for the next top services we will cover in our Week of MSP Service Review.

* Source: MSPmentor 501 Global Report, February 2013, all survey participants.

We look forward to your comments.

Managed Service Provider Offerings you should consider ? Part I of V

Monday, February 18th, 2013

Today?s post is by Mark Davis; Senior Vice President and COO at SafeSourcing.

Last week I attended the MSPMentor 100 Webinar that detailed the results of the 2013 edition of their survey on Managed Service Provider companies.? Part of the review process was to also touch on the most commonly used services from these suppliers and what you can learn about what your company needs to do to begin investigating ways to leverage those same services.

Over the course of this week?s blogs we will take a look at the top 15 services being offered by these companies with some background on each.? Some of these will be unique to the supplier offering it while others are things you can begin asking your current suppliers about today.

Remote Monitoring (94%*) ? Remote monitoring and management (RMM) is the process MSPs use with IT tools to collect and analyze information and activity that is happening on a device or on the network the device is connected to.? These statistics help many MSPs not only to resolve issues remotely saving companies in costly site visits but it also allows them to proactively monitor situations before they become issues.? Of those companies using employing MSPs almost all of them are providing some type of RMM in their offering.?? The obvious cost benefits and proactive approach are why many companies are looking to MSPs to augment their IT Staffs.

Managed Storage, Backup, Disaster Recovery (91%*) ? Dropbox, Sharepoint, iCloud, and Amazon Cloud Storage are all companies/services that specialize in managing the storage requirements of individuals and companies.? This trend among MSPs is no different as 91% of MSPs are offering some type of managed storage for their customers.? The fact is that most companies do not have the staff, hardware or resources to effectively maintain their data in a way that adheres to standard backup and disaster recovery procedures.? By working with suppliers like Carbonite, companies can easily put a plan in place to protect themselves and their customers.

Managed Email/Anti-spam (90%*) ? Like the protection of a company?s files, the protection, backup and disaster recovery plan for a company?s email is also critically important.? Many of the major Internet Service Providers provide managed Email services (including backup and disaster recovery services) but it is a growing area for MSPs as well.? The benefits from companies like Rackspace, allow companies the peace of mind that their email is protected without the huge costs of maintaining the equipment and software in-house, integrating with several mail programs include great support for mobile devices.

To understand more about how we can help you find vendors to meet some of these needs, please contact a SafeSourcing Customer Service Representative.? Please come back tomorrow for the next top services we will cover in our Week of MSP Service Review.

* Source: MSPmentor 501 Global Report, February 2013, all survey participants.

We look forward to your comments.