“Part II” Why don’t middle market retailers use reverse auctions and other e-procurement tools?

August 18th, 2014

Todays post is by Ronald D. Southard, CEO at SafeSourcing Inc.

Please read yesterdays post first.This is part two from yesterdays blog post that end with the following statement. Expect pushback from two sources.

The first source is your own buyers or category managers. For some, it is the false belief that these tolls will eliminate their jobs. For others, it is the thought that in rising markets, buyers tend to be conservative in the hopes that their suppliers will continue to honor old contracts and delay price increases. Neither assumption is true. E-procurement tools make a buyer’s job easier as they can do more in less time such as working with dozens of suppliers versus only the same few. Honoring old contracts almost never happens. Ever-greening of contracts is a huge problem in retail where the lack of sophisticated contract management systems that provide automatic alerts results in hundreds of contracts auto renewing at predetermined price increases resulting in huge cost increases to retailers. That was not planned for. This is all the more reason to be thinking about your spend months before contracts expire even if it only results in cost avoidance.

The second area where you can expect pushback is from your incumbent suppliers or wholesale distributors. If you have never participated in the setup of a reverse auction and most middle market retailers have not, that initial call to your suppliers to ask them to participate in a reverse auction event is always an interesting journey. Be prepared for all of the reasons in the world why you should not waste your time on this type of process. The more forceful the pushback the more likely you are to see savings that you should have seen earlier. As such, although suppliers may b well aware of or even using this technology to reduce their costs, middle tier retailers were not able to share in these savings to the extent they should.

If middle market senior executives lead the charge and cost and the availability of new sources of supply is no longer an issue, there is no reason middle market retailers should not benefit greatly from running reverse auctions.

Please contact a SafeSourcing Customer Services Account Manager in order to begin your successful approach to eProcurement today.

I look forward to your comments.

“Part II” Why don?t middle market retailers use reverse auctions and other e-procurement tools?

August 18th, 2014

Todays post is by Ronald D. Southard, CEO at SafeSourcing Inc.

Please read yesterdays post first.This is part two from yesterdays blog post that end with the following statement. Expect pushback from two sources.

The first source is your own buyers or category managers. For some, it is the false belief that these tolls will eliminate their jobs. For others, it is the thought that in rising markets, buyers tend to be conservative in the hopes that their suppliers will continue to honor old contracts and delay price increases. Neither assumption is true. E-procurement tools make a buyer?s job easier as they can do more in less time such as working with dozens of suppliers versus only the same few. Honoring old contracts almost never happens. Ever-greening of contracts is a huge problem in retail where the lack of sophisticated contract management systems that provide automatic alerts results in hundreds of contracts auto renewing at predetermined price increases resulting in huge cost increases to retailers. That was not planned for. This is all the more reason to be thinking about your spend months before contracts expire even if it only results in cost avoidance.

The second area where you can expect pushback is from your incumbent suppliers or wholesale distributors. If you have never participated in the setup of a reverse auction and most middle market retailers have not, that initial call to your suppliers to ask them to participate in a reverse auction event is always an interesting journey. Be prepared for all of the reasons in the world why you should not waste your time on this type of process. The more forceful the pushback the more likely you are to see savings that you should have seen earlier. As such, although suppliers may b well aware of or even using this technology to reduce their costs, middle tier retailers were not able to share in these savings to the extent they should.

If middle market senior executives lead the charge and cost and the availability of new sources of supply is no longer an issue, there is no reason middle market retailers should not benefit greatly from running reverse auctions.

Please contact a SafeSourcing Customer Services Account Manager in order to begin your successful approach to eProcurement today.

I look forward to your comments.

(Part I) Why don’t middle market retailers use reverse auctions and other e-procurement tools?

August 15th, 2014

This is part one of a two part blog. Part two will be published tomorrow. For the purpose of this blog

Todays post is by Ronald D. Southard, CEO at SafeSourcing Inc.

This is part one of a two part blog. Part two will be published on Monday. For the purpose of this blog, we’ll call middle market retailers, those with sales of less than $2B annually.

Much the same as larger retailers, in the middle market prices are up and consumers are spending less. The impact to retailers in the middle market however may be far worse. So, what have been the roadblocks to middle market retailers using e-procurement tools to help fight competition from national and international chains as well as to insulate their earnings? Why in the world aren’t middle market retailers already running reverse auctions or using other e-procurement tools?

Let’s answer the last question first. Most of the major providers of e-sourcing or e-procurement solutions, particularly reveres auctions have either neglected or avoided the retail middle market. The primary reason for exclusion was that historically these solutions were not hosted and providers generally assumed that companies of this size would not have the infrastructure to support on site installations. As solutions evolved into hosted, on demand and Software as a Service implementations, the major providers could not or would not develop pricing strategies that were attractive to middle market retailers. For the middle market the major players partnered with third parties to deliver the solutions, which juts like the supply chain, the more players involved the more expensive the solution and as a result limited use.

Today there are newer lower cost solutions available to middle market retailers that will let them enjoy the benefits that larger companies have enjoyed for years. But, and it’s a big but. Expect pushback from two sources.

Please join us on Monday to find out where this pushback comes from. If you can’t wait, please contact a SafeSourcing Customer Services Account Manager today.

I look forward to your comments

(Part I) Why don?t middle market retailers use reverse auctions and other e-procurement tools?

August 15th, 2014

This is part one of a two part blog. Part two will be published tomorrow. For the purpose of this blog

Todays post is by Ronald D. Southard, CEO at SafeSourcing Inc.

This is part one of a two part blog. Part two will be published on Monday. For the purpose of this blog, we?ll call middle market retailers, those with sales of less than $2B annually.

Much the same as larger retailers, in the middle market prices are up and consumers are spending less. The impact to retailers in the middle market however may be far worse. So, what have been the roadblocks to middle market retailers using e-procurement tools to help fight competition from national and international chains as well as to insulate their earnings? Why in the world aren?t middle market retailers already running reverse auctions or using other e-procurement tools?

Let?s answer the last question first. Most of the major providers of e-sourcing or e-procurement solutions, particularly reveres auctions have either neglected or avoided the retail middle market. The primary reason for exclusion was that historically these solutions were not hosted and providers generally assumed that companies of this size would not have the infrastructure to support on site installations. As solutions evolved into hosted, on demand and Software as a Service implementations, the major providers could not or would not develop pricing strategies that were attractive to middle market retailers. For the middle market the major players partnered with third parties to deliver the solutions, which juts like the supply chain, the more players involved the more expensive the solution and as a result limited use.

Today there are newer lower cost solutions available to middle market retailers that will let them enjoy the benefits that larger companies have enjoyed for years. But, and it?s a big but. Expect pushback from two sources.

Please join us?on Monday?to find out where this pushback comes from. If you can’t wait, please contact a SafeSourcing Customer Services Account Manager today.

I look forward to your comments

So, just what is a retail market exchange?

August 14th, 2014

Quite often when I meet with retailers the question comes up as to what the difference is between a market (retail) exchange and the typical RFI to RFQ process that results in a reverse auction.

Todays post is by Ronald D. Southard, CEO at SafeSourcing Inc.

Quite honestly this is a fairly complex question so the answer is not simple. To begin with let’s take a look at just what a market (retail) exchange is.

One of the earliest exchanges in the retail space was called the Retail Exchange which was sponsored by some very large retailers and is still available today from a company that bought the system from its retailer sponsors. As simply as possible, a  Market (Retail) Exchange  is a business to business or B2B E-commerce platform that allows Suppliers, Resellers, and their customers or buyers to offer, purchase and manage their goods and services in a simple and effective way. Typically an organization must be a member of the exchange in order to participate. Once a member the organization can then conduct business with other organizations by establishing on line connections with each other. Typically exchanges are a shared hosting environment and in some cases for very large companies dedicated server implementations. In recent years exchanges have migrated to SaaS or software as a service models in order to address wider markets.

The success of an exchange is based on the number of suppliers or resellers that belong to it and their willingness to participate with a retailer for their business. The activity is more of hands off approach once your offer is posted that can include punch outs to a supplier’s website and catalog services for sourcing of products.

From my perspective I like the personal touch of the historical RFX process in the form of a SaaS full service offering that actively engages new sources of supply and sells them on wanting your business.  There is a much smaller investment from both a financial and resource perspective. If you want to learn more about the RFX process please visit SafeSourcing Blog archive or the SafeSourcing Wiki.

If you’d like to learn more about how SafeSourcing can assist you in the complex world of eProcurement, please contact a Safesourcing Customer Services Account Manager.

We look forward to and appreciate your comments.

Back to School…Already?

August 13th, 2014

For many parents, this is may be the most wonderful time of the year.

Today’s blog post is by Margaret Stewart, Executive Assistant at SafeSourcing.

For many parents, this is may be the most wonderful time of the year. It is time for school to start. It may not necessarily be that parents enjoy seeing their young ones bussed out of the house and off their hands to learn for a large portion of the day, although some may, but rather that this time of year indicates a return to normalcy. Vacations are wrapping up, the busy summer schedule is simmering down, and the focus on the daily grind of the next ten months is back to priority.

So, what does back to school have to do with business, or even procurement? First, I can vouch for an increase in traffic on my morning commute when the school season starts. More people are out doing the things they need to do because business season is back on full-time.

As strange as it sounds, the return to school also marks the beginning of the holidays. Even though Thanksgiving isn’t for another three months and Christmas another four, now is the time to start preparing. Many companies must bring on more staff and it takes time to get the new hires properly trained. For those in retail, the start of the school year brings an increase in sales in addition to the upcoming needs of the holiday season. They must start planning and procuring now for what they will need later.

If you would like more information on how SafeSourcing can help your business plan for the new school year or source for the upcoming holidays or on our “Risk Free” trial program, please contact a SafeSourcing Customer Service representative. We have an entire team ready to assist you today.

We look forward to your comments.

Market Basket Sourcing alone is old school and does not drive the best results.

August 7th, 2014

We live in an age of data. If companies don’t have it in a usable format their competition will eat their lunch.

Todays post is by Ronald D. Southard, CEO at SafeSourcing Inc.

Market basket sourcing has been around for a long time. Most of us are familiar with a market basket as something we see or use in a supermarket. Every market basket is made up of different items and different quantities of items based on the needs or desires of the individual consumer. The majority of the mix is based on use both planned and historical.

If we are talking about the consumer price index, that is determined by a fixed market basket that is made up of commonly purchased items across many consumer market baskets. In fact almost no consumer market basket ever matches or even comes close to matching these market baskets. As such it is the uniqueness of individual market baskets that should concern business owners when they develop their sourcing strategy.

Understanding the unique characteristics of products and their relationship to other products is key to understanding how to source those products. Just as retailers look at the their top deciles of customers and try to figure out how to get better wallet share from these groups by understanding the mix of the products they buy; businesses can look at the top deciles of the goods and services they buy to conduct their business and figure out how to get a better price for the items used most frequently. A market basket approach to sourcing where everything is lumped together will not accomplish the compression goals set in a companies sourcing strategy.

Sourcing based on the top deciles within a particular product category on an item by item basis not only drives the best compression, it also creates data relative to products and services where incumbents or awarded suppliers are not competitive. This data is extremely useful in setting next cycle strategies.

Sourcing using market baskets combined with sourcing based on deciles will achieve the best results. To learn more please contact a SafeSourcing Customer Services Account Manager.

We look forward to and appreciate your comments.

Don’t Run out of of the Back to School Supply’s!

July 30th, 2014

Are your stores covered with enough back stock for the back to school rush!

Todays post is by Ronald D. Southard, CEO at SafeSourcing Inc.

Retailers; are your Back to School supplies up to date? Do you have appropriate stock?

A quick reverse auction or RFQ that we call The ABC’s of School Supplies can get you caught up quickly.

It seems like the summer has just begun, but buyers need to be thinking about back to school supplies. The actual supplies required differ from preschool to college aged students and teachers.

Unfortunately if you don’t have what the person (normally mom) shopping for all students is looking for; you may lose all of the affiliated sales and ultimately your customer.

How many times have shoppers come to your store looking for something simple and then leaving without buying anything? It probably happens more often than you think. On the other hand, if you have a well stocked department you might be surprised by the number of additional items customers buy when they find the primary item they were looking for.

Relative to school supplies, you should probably consider the following list of categories if you want to cover all of your consumers needs.
.
A. Academic Calendars & Planners
B. Arts & Crafts Materials
C. Accessories
D. Backpacks
E. Binders
F. Calculators
G. Chalk, Erasers & Cleaners
H. Computer Media
I. Crayons & Markers
J. Dies Punches & Accessories
K. Drafting Supplies
L. Educational Software
M. First Aid & Personal Care and Anti Bacterial Supplies
N. Glue, Tape & Self-Stick Notes
O. Index Cards,
P. Report Covers & Portfolios
Q. Locker Accessories
R. Maps & Globes
S. Paints
T. Paper & Notebooks
U. Pens, Pencils & Markers
V. Reference Books
W. Rulers &  Compasses 
X. Scissors
Y. Staplers
Z. Teaching Aids

Each of the above categories obviously has a number of products associated with it. At times any one of these products could support a reverse auction by itself based on the size of the retailer and the volume associated with the category

The SafeSourcing product specifications library already has specifications on each of these categories and they could all be run within a week. Please contact a SafeSourcing Customer Services Account Manager in order to find out more.

We look forward to and appreciate your comments.

What should Retailers do after they have addressed all of the low hanging fruit with their reverse auctions?

July 29th, 2014

This question vexes all retailers and most e-procurement providers tell them to run the same events again which misses the point as well as potentially the largest retailer opportunity.

Todays post is by Ronald D. Southard, CEO at Safesourcing Inc.

Retailers ask me all the time where to begin with their reverse auctions. It might surprise you that I tell them not to necessarily place all of their focus on the expense or indirect categories by default. The fact of the matter is that for most retail companies their largest area of expense is their cost of goods. In most cases this is going to be somewhere between 65% to 75% of total revenue depending on the industry vertical. By default the gross margin line is going to be somewhere between 25% and 35%. The expense categories also contains salary and benefits which makes the spend for indirect categories actually smaller than the number represented by a companies gross margin. Historically savings on indirect or expense categories has been larger than those of products for resale. In fact it may only represent a 1/3 of the gross margin line.

As an example let’s take a look at a retailer that does $1B in gross sales and has cost of goods of 70% or $700M. This retailer’s gross margin is 30% or $300M. About $100M of that is available for e-procurement related price compression. Savings promises are really all over the board depending on what e-procurement provider you talk to and how they measure actual savings. Let’s assume you do indeed source the entire $100M in indirect spend and end up saving 15%. If (and it’s a big if) all of the savings make it to the P&L, savings would total $15M. Now let’s take a look at the cost of goods (COGS) line. All of this is available for price compression. Let’s target just 50% of the spend in year one or $350M. If we assume savings here to be only 50% of what we see in the indirect spend area or 7.5%, savings generated would total $26.25M.

With the above very hi level calculations, let’s go back to the original premise of where a company should get started. This authors answer is actually everywhere. You should use these tools in the form of e-procurement to standardize the way you conduct sourcing. Maybe you’ll drive $41.5M in savings from both direct and indirect areas.

If you’d like to understand an easy six step process in order to accomplish these types of results without adding to your staff, please contact a SafeSourcing Customer Services Account Manager.

We look forward to and appreciate your comments.

So, Just what is a Tradeshow? Are they productive sales tools?

July 24th, 2014

As a junior salesperson I always thought it was cool to attend a trade show. I had to work the booth, but I got a lot of cool stuff for free towards the end of the show and all the food I could eat during it.

Todays post is by Ronald D. Southard, CEO at SafeSourcing Inc.

The honor of attending a retail tradeshow was often reserved for the best sales people or those with the best presentation skills.

According to Wikipedia Trade is the voluntary, often asymmetric, exchange of goods, services, or money. Trade is also called commerce or transaction. A mechanism that allows trade is called a market. The original form of trade was barter, the direct exchange of goods and services. As such, Wikipedia defines A trade fair (trade show or expo) is an exhibition organized so that companies in a specific industry can showcase and demonstrate their latest products, service, study activities of rivals and examine recent market trends and opportunities.

Unfortunately as products have become more complex particularly in the area of non consumables and technology driven products it has become much more difficult for these shows to drive new orders. Leads maybe, orders not so much. This is primarily do to the fact that most decision makers don?t show up at these shows and if they do, may not even visit suppliers booths or be able to get a presentation if they do visit.

These are expensive events for suppliers to attend, so you may not get the exposure you are looking for on the tradeshow floor. Normally you can get a list of attendees on line that will allow you to make sure you are going to be able to spend your time wisely.

If you are a retailer planning to attend a trade show, have your plan in place as to what you want to accomplish in advance.

1.?Who will you be having dinner with?
2.?What booths will you visit?
3.?What is it you want as a take away from your visit
4.?Do you have any messages you want to pass on to specific suppliers.
5.?What presentations or education sessions will you attend?
6.?How will you report what you have learned back to decision makers?

If you don’t care to wait until the next tradeshow to begin saving some serious money, please contact a SafeSourcing Customer Services Account Manager today.

We look forward to and appreciate your comments