Reflections and Milestones

June 9th, 2014

Are you measuring your progress against procurement goals? How are you doing??

Today?s post is by Mark Davis; Sr. Vice President and COO at SafeSourcing.

As I celebrated my 44th birthday yesterday, it occurred to me that birthdays and other life events like, weddings, funerals, graduations all seem to be common checkpoints to evaluate the project we call ?life.?? We evaluate how far we?ve come, remember certain successes and look forward to what is still yet to come.? In so many ways the evaluation of the long term processes and projects run in the procurement world need those same types of checkpoints to evaluate the progress and to make adjustments where needed.? Today we will look at some of the things that should be done during these times.

Sweating the small stuff ? I can honestly say yesterday, when reflecting back on 44 years of life, that I could not remember one time when I stressed over a little mistake or some perceived problem I had at work.? Oh they happened, many of them, but my brain decided to filter out and store only the important pieces of experience.? If only we could employ this same mentality on our procurement projects.? There is a goal and that goal has milestones and tasks that need to be accomplished but there will be challenges.?? Specifications that change and need to be updated, suppliers that choose to be difficult, business owners that change direction for the spend are all things that happen but that need to be overcome quickly and with as little stress as possible so that the eventual goal, the value add, the savings, the new supplier, the one piece that WILL be remembered can be achieved.

Enjoy and recognize the progress ? Business moves fast and business practices, especially in the United States, come with high expectations.? As much as we sometimes try to act like it in our business and personal lives, we are NOT machines!?? We need gratification and confirmation that what we do and who we are is important.? Build it into your business processes and projects to recognize when your teams do well.? Your owners, suppliers, internal customers and peers will have no problem letting you know when you haven?t succeeded so take some time and enjoy when you do.

Evaluate and Adjust goals ? When I was 10 years old I wanted to be a train conductor because that was what my dad was, an engineer.? Many people were amused when I told them my Mechanical Engineer dad drove trains.? When I was 16 I thought I wanted to be a doctor and by the time I graduated from college I was a journalist who knew how to write software.? The point is that my goals changed.? I planned accordingly and set out to meet the goals I set but periodically I had to checkpoint my life to see if there were any factors that were influencing the success of those goals, and decide if changes to those factors need to be changed or did the end result I was reaching need adjusted.? Purchasing Standard Operating Procedures need this same type of review.? Factors will influence the expected outcome that either must be changed themselves or the expected outcome or timeframe adjusted to accommodate the new factors.? This can only be done if the checkpoints are used to honestly evaluate the progress rather than plowing forward with blinders on coming to the end saying ?What happened??

Time and the world will change and it will change your SOPs and projects and require points to evaluate where you came from and where you are heading.? For more information on how SafeSourcing can assist you with these changes or on our ?Risk Free? trial program, please contact a SafeSourcing Customer Service Representative.? We have an entire customer services team waiting to assist you today.

We look forward to your comments.

When using e-procurement tools to source services make sure you have a well defined change of control process.

June 4th, 2014

Awards of business, contracts and statements of work are all important after and event has taken place if you want to maintain your hard earned savings.

Todays post? is from Ron Southard, CEO at SafeSourcing Inc.

Awards of business, contracts and statements of work are all important after and event has taken place if you want to maintain your hard earned savings.

If you want to ensure the savings associated with your new services contract make sure you identify or reference a structured change of control process in your terms and conditions.

Change happens. It can result from poorly designed specifications, terms and conditions, quoting instructions and other data related to a bid. The normal process for managing these changes is a change of control process which governs how any changes to the services being provided as identified in the actual bid.

The change of control is normally managed as a request that communicates the requested changes to the services deliverables. Normally the change request will describe the following at a minimum.

1.?The change
2.?The reason for the change
3.?The effect the change may have on the existing Statement of Work.
4.?Impact on cost or savings

In most cases a project manager or the associate with responsibility for managing the program deliverables will be required to submit a written change request to the contracted or warded supplier.? The supplier will then develop and return the response to the contracting company.?
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The contracted supplier and the contracting company will then review the proposed change request and either approve it, modify it or reject it. When approved the contracting company as well as the contracted supplier must sign the change request in order to authorize the work as well as the implementation of the work and its potential impact on the existing project plan or project time line.

If you don?t want erosion?of your savings, make sure you spend the time to cover this process in your bid parameters.

If you’d like to work with project managers that are not looking?to increase the cost of doing business with their company at every turn, please contact a SafeSourcing Customer Services Account Manager.

We look forward to and appreciate your comments.

The Factors that People Love

June 2nd, 2014

How ?LOVED? is your procurement department among the other departments in your organization?

Today?s post is by Mark Davis; Sr. Vice President and COO at SafeSourcing.

Last week, Marketing Daily, released 2014 survey results on the top loved grocery store chains in America.?? Personal attention, cleanliness, speedy checkout, and low prices were just some of the reasons the top chains scored well.? Overall, however, customers scored their desire to actually DO grocery shopping relatively low, creating potential for improvement for everyone in the space.? Many of these reasons mirror the same areas for dissatisfaction that departments within an organization tend to have with their internal procurement team and we will look at some of these today.

Long Checkout times ? Nobody likes to wait, and waiting at grocery stores would probably top many people?s list of frustrations.? This frustration can also present in the procurement process as understaffed procurement teams takes months to complete even the most straightforward projects.? Best practice procurement processes are important and once standardized can save a company much pain and frustration, but without the flexibility to adjust those processes to each individual project, however, projects that should take a few weeks can last months.? Balancing the expected results and cost savings with changeover costs and time to contract must happen with each project in order to allow other departments to get what they need in a way that provides the most overall value to the company.

Inability to get what you want ? Many companies? procurement departments tend to be nothing more than price negotiators and contract executers.? They let the others departments do their own research, find their own products and select their own suppliers.? Because many of the people being allowed to make these decisions have little to no procurement experience, the end result for the company may not be beneficial, especially if that department is having difficulty finding the right service or product to fill their need.? When a procurement team can use their experience and internal or 3rd party research team to assist other departments, it is possible to provide them with several options to choose from that will give them more flexibility and provide greater overall value to the company.

Poor Service ? This failure by businesses is a universal problem and a universal frustration to their customers.?? No matter what is being sold, no one likes poor customer service and many times it is this reason that causes people to switch their loyalty from one store or supplier to another.? Virtually every successful procurement team around the world has one thing in common; they view the rest of the organization as their customer; they market to them; they sell to them; they service them; and? they assist them when emergencies arise.? Many of these successful teams have been given staffs to accomplish this and others have 3rd party vendors to act as an extension of their team.? By treating the rest of the company like a customer, these teams consistently achieve procurement goals, get better value for their organization and develop a stronger rapport with the rest of the company.

For more information on how SafeSourcing can assist you in creating a procurement team that provides great service to your internal customer or on our ?Risk Free? trial program, please contact a SafeSourcing Customer Service Representative.? We have an entire customer services team waiting to assist you today.

We look forward to your comments.

Seeking Approval for E-Procurement Tools

May 30th, 2014

The Dilemma of the Purchasing Manager

Today?s guest post is by our good friend Eugene Duynstee President and CEO of KPM Enterprises??

Pity the purchasing manager who wants to go to his/her boss and ask for approval on an e-procurement program to support the work they are doing. Typically understaffed and over worked, many senior executives fail to see the potential value of e-procurement. They expect the manager to source goods and services in the usual way and get the best price. How hard can that be? What else could be needed for this?

Naturally the manager would go through the usual process, and when asked, he/she can say that they talked to several suppliers, negotiated the best price, and here it is. So everyone believes they have done their job and secured the best price available.

But in actual fact, if you truly want to go after the best cost for the level of quality and service you need then it does take a different approach and new technology. The purchasing team has the potential to contribute substantially more value to the organization, but only if equipped with the right tools and right process.

This is where e-procurement comes in, and delivers:

? ? State of the art e-auction software that encourages vendors through a reverse auction process to present their actual best price. Interesting that in most cases the incumbent comes in lower than their stated best price and in many cases by a substantial amount.? Studies have shown that this cannot be achieved through the traditional RFP process. With an average savings of 24%, it is hard to justify not using e-procurement.

? ? Better and faster RFPs ? the traditional process is a huge effort ranging from document creation, sourcing vendors, response assessments, recommendations, and award of business. E-procurement can deliver 3-5 times more RFPs than the traditional process in the same amount of time.

? ? Process documentation ? all the activity throughout the process is captured electronically providing not only access anytime, anywhere, but also providing a complete audit trail.

So in fact, e-procurement should be an easy sell. You certainly don?t want your competitors getting that cost advantage while you lose out on it. And when you see so many companies and government organizations (the US is well ahead of Canada on this) adopting the e-procurement process, getting on board only makes sense.

If you?d like to learn more about how SafeSourcing or KPM can help you with your procurement needs, please contact a SafeSourcing Customer Services Account Manager.

We look forward to and appreciate your comments.

Teamwork within a Moment of Crisis or Emergency

May 29th, 2014

While these guideline were created for management roles, it is important to note that in a team environment that these suggestions apply to ALL members of the team:

Today’s post is written by Heather Powell, Manager of the COE Department & Project Manager at SafeSourcing Inc.

“The strength of the team is each individual member. The strength of each member is the team.”
― Phil Jackson

While these guideline were created for management roles, it is important to note that in a team environment that these suggestions apply to ALL members of the team:

          Resource: http://www.opm.gov/policy-data-oversight/worklife/reference-materials/traumaticevents.pdf

Many of us in businesses are ill-prepared to handle the traumatic events- death of immediate family members, natural disasters, accidents, etc., and yet these events can and do occur in our workplaces. They are events, for which preparation helps.

Let all employees know that you are concerned and doing all you can to help them. You represent the organization to your employees, and your caring presence can mean a great deal in helping them feel supported. You don’t have to say anything profound; just be there, do your best to manage, and let your employees know you are concerned about them. Be visible to your team, and take time to ask them how they are doing.

Let people know, in whatever way is natural for you, that you are feeling fear, grief, shock, anger, or whatever your natural reaction to the situation may be. This shows your employees you care about them. Since you also can function rationally in spite of your strong feelings, they know that they can do likewise.

Share information with your employees as soon as you have it available. Don’t be afraid to say, “I don’t know.” Particularly in the first few hours after a tragedy, information will be scarce and much in demand. If you can be an advocate in obtaining it, you will show your employees you care and help lessen anxiety.

Encourage employees to talk about their painful experiences. This is hard to do, but eases healing as people express their painful thoughts and feelings in a safe environment, and come to realize that their reactions are normal and shared by others. Your team may prefer to discuss the situation among themselves. Don’t be afraid to participate, and to set a positive example by discussing your own feelings openly. Your example says more than your words.

Build on the strengths of the group. Encourage employees to take care of one another through such simple measures as listening to those in distress, offering practical help, visiting the hospitalized, or going with an employee on the first visit to a feared site. The more you have done to build a cohesive work group, and to foster self-confidence in your employees, the better your staff can help one another in a crisis.

Build on your work group’s prior planning. If you have talked together about how you, as a group, would handle a hypothetical crisis, it will help prepare all employees, mentally and practically, to deal with a real one. Knowing employees’ strengths and experience, having an established plan for communication in emergencies, and procedures can help you “hit the ground running” when a crisis actually strikes.

Be aware of the healing value of work. Getting back to the daily routine can be a comforting experience, and most people can work productively while still dealing with grief and trauma. However, the process of getting a staff back to work is one which must be approached with great care and sensitivity. In particular, if anyone has died or been seriously injured, the process must be handled in a way that shows appropriate respect for them.

teamwork

While we, the team at SafeSourcing, are no stranger to moments of emergency or crisis, we pull together as one team and one family ensuring that our customers and suppliers are taken care throughout our crisis. We take pride in offering the best customer service in the industry and will do whatever it takes to ensure that it remains our top priority and invisible to the outside world. 

For more information on how SafeSourcing can assist you in exploring your procurement solutions for your business or on our “Risk Free” trial program, please contact a SafeSourcing Customer Service Representative.  We have an entire customer services team waiting to assist you today.

We look forward to your comments.

Fuel Cells In The Warehouse!

May 28th, 2014

How much do you know about fuel cells and what they could mean to your business?

Today’s post is by Mark Davis; Sr. Vice President and COO at SafeSourcing.

Hydrogen fuel cells are one of the hottest new technologies on the market today.  This technology captures the electrical energy from a chemical reaction such as hydrogen and while it was introduced in 1838, the practical application is just beginning to pique with major retailers and manufacturers planning on increasing their use over the next few decades.  Today’s blog will look at a few of the current applications corporations are looking to so that they can leverage the advantages of fuel cells.

Warehouse Equipment – Warehouse equipment that has been configured to be powered by fuel cells instead of traditional batteries is growing.  Companies like Wal-Mart, Procter and Gamble and Mercedes are all committing to long term use of fuel cell technology with agreements to purchase new technology that will reduce costs and increase overall power at their disposal.   A recent study by the National Renewable Energy Laboratory stated that Total Cost of Ownership even with current technology costs can be reduced from 5-10% and that will increase as the cost of this technology gets cheaper and cheaper to manufacture.

Backup Power – Backup power grids can be critical for hospitals, businesses and retailers and even more so in areas of the country prone to hurricanes, snowstorms and tornados.  Traditional supplementary sources can be effective but since they are powered by fuel that can also be difficult to obtain in a natural disaster, more and more organizations are looking to fuel cell technology to augment or replace their current backup power grid.  Originally designed for NASA equipment for remote application, the development of closed loop fuel cells can use air and solar power to provide a backup “off-the grid” power solution that does not depend on outside fuels.

Employee Vehicles – It seems like the next big thing in the auto industry is the emergence of Electric Vehicles, however all news reports state that major manufacturers are moving away from Electric Vehicles towards hydrogen fuel based on cost and based on newly 0% emissions and on a solution that has more long range power and efficiency.  Currently Toyota is leading this charge but manufacturers like Honda and Hyundai are also committing long term to hydrogen fuel cell development.  The potential to develop a closed loop vehicle with little to no need of fossil fuel is the eventual goal and one which would clearly change the landscape of business and logistics across the world.

For more information on how SafeSourcing can assist you in exploring fuel cell solutions for your business or on our “Risk Free” trial program, please contact a SafeSourcing Customer Service Representative.  We have an entire customer services team waiting to assist you today.

We look forward to your comments.

How Hydrogen Peroxide Manufacturers use Indexes to adjust their products price.

May 20th, 2014

For manufacturers who use industrial grade Hydrogen Peroxide.....

Today’s Blog is by Ryan Melowic Vice President of Customer Services at SafeSourcing.

For manufacturers who use industrial grade Hydrogen Peroxide in their production process, it is important that they have a thorough understanding of what indexes can affect its price.  In this category some manufacturers use a shared risk – shared reward model that follows the variations in both Natural Gas and Diesel fuel pricing.

Some manufacturers are using the Nymex Henry Hub Natural Gas Index.  They figure surcharges by calculating an average monthly settlement price and then compare it against a set base line.  If the Nymex average price is greater than the baseline, they will subtract the current monthly average settlement price from the baseline and then multiply it by a fixed number that is dictated by thresholds based off of the average monthly settlement price.  With a fifty cent change in the Nymex Henry Hub Natural Gas Index price it isn’t uncommon to see a 2% increase on the cost of Hydrogen Peroxide.

In addition, a fuel surcharge that changes on a monthly basis is used by some hydrogen peroxide manufacturers.  They define additional surcharges for pricing thresholds and compare it to the current cost of diesel on websites like the Department of Energy.  From there, they set surcharges for delivery based on the price of diesel.  Pricing for diesel in the mid four dollar range can add around 2% to hydrogen peroxide costs.

With ranges in costs hinged on indexes, Hydrogen Peroxide prices can change 4 to 10 percent depending on the current market.  This makes it difficult for manufacturers to hold their pricing for the finished product.  However, most manufacturers are expected to lock the pricing of their finished goods for at least a year.  How is this fair for the manufacturers of the finished goods?

For further information how SafeSourcing can help your company lock in competitive hydrogen peroxide pricing for a longer duration than monthly, please contact a SafeSourcing Customer Service Representative.

We look forward to and appreciate your comments.

 

21 Years

May 16th, 2014

How much has changed in 21 years?

Today’s Post is by Alyson Usserman, Account Manager at SafeSourcing.

21 years ago business was conducted in a completely different manner than it is today. 1993 was a great year, the United States government came up with a new plan to erase the deficit, the “home computer” was in the works behind the scenes, and the North American Free Trade Agreement was passed to allow businesses to expand outside of the United States. Business was conducted in person or over the phone, which meant that opportunities were extremely limited compared to 2014. Now, we have smart phones in our pockets, we are always “plugged in,” one way or another, whether it’s sitting behind a computer at a desk or walking around the grocery store replying to emails.

Technology, business practices, and people are all in a constant evolution. There is always something “better” or higher end that is coming out. If a company doesn’t keep up with the evolution of the market place, technology, or its employees then it will be left behind.  Since the business world is constantly changing, so are the people that work within the markets, companies, and the most recent college graduates. These new college graduates are taught the most modern business practices and technologies.

All of these factors change procurement completely. Today, we have the capabilities to find suppliers globally, just from a Google search. We have the ability to capture hundreds of quotes in minutes, literally. SafeSourcing can help your company and make sure that your procurement needs are up to date, If you’d like more information, Risk Free” trial program, please contact a SafeSourcing Customer Service Representative.

We look forward to  and appreciate your comments.

 

Gray Market Products!

May 14th, 2014

Gray Market Products, that just sounds like a bad product!

Today’s post is by Shelly Hayre; Project Manager at SafeSourcing.

Gray market is a collective system of unauthorized sales channels for a specific product or brand. The gray market is the middle grounds for white market, legally sold goods, and black market, illegally sold goods. The products in the gray market are not illegal to sell, however the channel is not an authorized distributor of these products.

When you are buying IT equipment sometimes buying used is the most cost-effective way for your company. If you avoid the gray market you will be buying directly from an authorized dealer of this brand. The product price will be determined by the manufacturer and is typically a percentage of the original new price. Since technology changes so often and IT equipment seems to depreciate quickly, you could find yourself paying high dollar for a used piece of equipment that is in the white market.

So what if you go through the gray market to obtain that piece of equipment? The supplier is not an authorized re-seller of the brand, but most suppliers are selling good quality and tested equipment. Some suppliers have stricter guidelines to testing used equipment than the manufacturer. The price tag will be the biggest difference with gray market products. The ironic piece to this is that some manufacturers sell their used equipment to the unauthorized sales channels due to overstock.

Difference? The main difference is who tests and handles the used equipment first, oh and of course the price tag. SafeSourcing has many authorized and unauthorized resellers of manufacturers’ equipment in our database. SafeSourcing’s supplier database includes reputable suppliers that can fit your needs as a company.

For more information on how we can help you with your procurement needs or on our “Risk Free” trial program, please contact a SafeSourcing Customer Service Representative.  We have an entire customer services team waiting to assist you today.

We look forward to your comments.

It’s Cookout Time!

May 13th, 2014

The weather is warmer, Baseball season has started, and the scent of burgers and hotdogs fill the air

Today’s post is by Margaret Stewart, Executive Assistant at SafeSourcing.

The weather is warmer, Baseball season has started, and the scent of burgers and hotdogs fill the air. It can only mean one thing. Summer has arrived and so have the cookouts!

Before any good cookout, you need to get supplies from the store. Recently, I was at my local grocery store picking out some bratwurst and beef patties for my own cookout. I was in luck too, because beef patties were on sale. As I looked though, I noticed one brand was cheaper than the rest, but it didn’t say much on the front except “Beef Patties”. I was expecting some sort of grade or percentage of fat content. This struck me as odd, so I turned to the back and I was shocked that it had a list of ingredients! Beef was not the first or even second one listed. I decided to get a different kind of beef for my cookout and wound up spending a little bit more, but this one had only one ingredient – beef!

So, how aware are you of what is going into the products you buy? Do you know where your food is coming from and what it has in it? At SafeSourcing, we research the products you buy and will not settle for less than the quality you expect. You may see prices advertised as much lower, but that product may very well be beef patties that don’t really have much beef in them.

If you would like more information on how SafeSourcing can help you find the products you need at the right price without sacrificing quality or on our “Risk Free” trial program, please contact a SafeSourcing Customer Service representative. We have an entire team ready to assist you today.

We look forward to your comments.