Getting to your RFP Short list!

January 14th, 2014

How do you go about planning for your final webinar or onsite vendor presentations?

Today’s post is by Mark Davis; Senior Vice President and COO at SafeSourcing. 

The RFI/RFP process has been the source of a few SafeSourcing blogs over the past few months and no piece is as important to the process as the plan you develop to move forward with the final stages of the RFx process, as you have companies that barely make the shortlist all of a sudden leap to the front of the pack if done right.

Today’s blog will take a look at some of the aspects that you should be thinking about when preparing for the final presentations.

Who makes the list?  – The main purpose to holding the final stage presentations is to get a final look at the vendor team that you may be getting ready to give your business too.  In almost every case, the RFx process will immediately drop a few vendors out of the mix based on their responses, their initial pricing or a combination of both.  Typically the final presentations will be given by 2 4, sometimes 5 vendors.  To have a larger list makes managing the list difficult, and generally is the stage where you have it narrowed down to companies who can truly handle your account.

What is the focus? – As you are developing the items in the next two points it will be important to develop the content for what you want to know more about.  In many cases RFIs and RFPs are unable to completely do justice for some of the details you need especially if those details revolve around a demonstration.  This is not to rehash the RFI/RFP itself but rather to dig deeper into answers that may have been confusing or not quite as complete as what you wanted.

What’s the Agenda? –  Once you know what you want to focus on and prior to holding your presentations it will be important to create the agenda you wish the vendors to follow.  Not doing so allows the vendors to present whatever they want and may leave you with more follow-up questions than you started with.  Vendors generally appreciate an agenda so that they can focus their energy on the things that are important to you.  This agenda will help be the foundation for the next two points so making it thorough without being so detailed there is no flexibility is the key to a good agenda.

How will you score it? – The final piece you will want to develop before the presentations will be a scorecard that can be distributed to the evaluation team covering every aspect that you want reviewed.  This is a critical step because not everyone will automatically evaluate the presentations in a similar way without guidance.  This can be as detailed as you want to make, however, it should at the very least follow the agenda the vendors have been given so that thoughts and comments on each point can be captured by every member of the team.

Getting ready for final RFI/RFP presentations is an important part of the evaluation process and one that should have as much thought and preparation put into it as the RFx itself.

For more information on helping your company prepare on RFI/RFP or in help preparing for final presentations, please contact a SafeSourcing Customer Service Representative.  

We look forward to your comments.

When the “Prices Rise”

January 13th, 2014

When prices rise what do you do to address the issues with your customers?

Today’s post is by Mark Davis; Sr. Vice President and COO at SafeSourcing.

In reports released late last year from sources such as http://seafood.com the average per capita consumption of seafood was down in 2013 across the board.  The effects of trends like this from a health standpoint are critical as seafood represents a big portion of the healthy food our diets require.  How retailers are dealing with this trend, is also important.  With buying patterns changing, price continues to be the #1 reason experts attribute this shift in consumption which leads to the source of discussion for today’s blog: How do you deal with increases in price due to market changes out of your control?

Reduce quality – Reducing quality is one option businesses choose to deal with increasing costs involved with delivering their products.  These changes are not ones that manufacturers and retailers tout to their customers but they are ones that happen to combat rising prices by many businesses.  For an industries whose #1 priority is safety and sustainability, this is usually not an option, but regardless there will be some who choose this path before the product gets to you, making the research and monitoring of where your products are coming from even more important.

Reduce quantity – In a recent article recapping the Global Aquaculture Alliance 2013 meetings in Urner Barry’s Reporter, one representative from BJ’s Wholesale Club stated that their $9.99 price point for a bag of shrimp could not be changed or the consumers would balk and not continue to buy so they were adjusting the weight of the $9.99 in order to keep the price intact.  This type of move whether by a retailer or by a restaurant that reduces the offerings they serve, is a short term one that has an obvious endpoint in the limitation of the size before consumers must accept either a reduction of quality of increase in price to keep the quality they expect. 

Change the mix – Changing the mix of products being offered is another viable method to address the issue of rising prices.  In the seafood industry, for example, consumers and retailers alike are shifting their buying patterns away from the higher priced shellfish towards seafood categories like whitefish which have more attractive pricing and have received much attention for their positive health benefits.  Changing the mix of the products you carry and offer your customers can offset the rising costs of other categories and allow for the possibility of new products and new supplier relationships.

Change the supplier – When the market is dictating rises due to weather, other markets indexes, or transportation costs it can be difficult to find suppliers who are able to offer relief.   Changing a product mix and seeking out suppliers who are growing and looking to acquire new business can lead to additional sourcing options and provide some protection against the price increases.  In these cases, however, there are always risks involved so it is important to do the due diligence and research on a new supplier’s history and reputation before making a change based on price alone.  Value and low cost is only as important as the quality you are able to maintain for your customers.

Rising prices are part of the world we live in and are something that retailers and manufacturers will always have to deal with.  How you deal with those increases and what you are (or aren’t) willing to sacrifice to deal with those changes will be the basis keeping or losing your customer base.  For more information on how SafeSourcing can assist your team with projects meant to take on increasing prices or on our “Risk Free” trial program, please contact a SafeSourcing Customer Service Representative.  We have an entire customer services team waiting to assist you today.

We look forward to your comments.

Your Online Tattoo

January 7th, 2014

Even if you don’t like tattoo’s, everyone has a permanent and personal digital portrait attached to their identity.

Today’s Post is by Michael Figueroa, Account Manager at SafeSourcing.

It’s become fairly common knowledge that everything we do online is permanently preserved and searchable by potential employers, angry exes, and on the fence customers. However, the extent to which your information can be used is becoming more and more invasive. Here are just a few examples:

1. Facebook has been under scrutiny for their facial recognition software for a while now: Any location someone takes a picture of you at, even if you’re just in the background, has the potential to tag you once uploaded.1

2. There are already companies experimenting with using facial recognition technology to use your face like an analog credit card number .2

3. Researcher Alessandro Acquisti discovered that through some off the shelf facial recognition and data mining software he could discover peoples identity and even social security numbers in some instances.3

4. With google image search or tinyeye any image can be reverse searched to find all websites that contain that image .4

5. Of course there has been a lot of buzz about what the NSA captures online, and that the CIA gathers from the big tech firms like google, yahoo, and facebook.

When your information is online, it’s best to think of it as a digital tattoo: It’s like a permanently identifying mark that you can be easily identified with a little digging. The same is true for your company, and not just its twitter feed or Facebook account.
 
Proprietary product information, logistics details, images, all can be indexed and retrieved even after it’s been taken down from your site. Some information you may want to keep available at all times, such as contact information, RFI/RFP templates, and core competencies. Information that well represents your company and allows potential customers a convenient means to beginning an account with you. Just be careful with the digital tattoo you give yourself, because there are new ways of using it that are being developed all the time.

We look forward to and appreciate your comments.

Resources:

1 Jessica Guynn. “Privacy implications of facial recognition back in the spotlight …” 8 Dec. 2013 <http://www.latimes.com/business/technology/la-fi-tn-privacy-implications-of-facial-recognition-back-in-the-spotlight-20131203,0,3372180.story>

2Betsy Isaacson. “Facial Recognition Systems Turn Your Face Into Your Credit Card …” 2013. 8 Dec. 2013 <http://www.huffingtonpost.com/2013/07/19/facial-recognition-credit-card_n_3624752.html>

3 “The future of facial recognition: 7 fascinating facts | TED Blog.” 2013. 8 Dec. 2013 <http://blog.ted.com/2013/10/17/the-future-of-facial-recognition-7-fascinating-facts/>

4 “TinEye Reverse Image Search.” 2005. 8 Dec. 2013 <http://www.tineye.com/>

Communication, Communication, Communication…

December 18th, 2013

In any situation, whether it is in your personal or business life....

Today’s post is by Sarah Kouse; Project Manager at SafeSourcing

In any situation, whether it is in your personal or business life, if communication is broken, or if there are multiple parties involved, the communication can get a bit hazy, making things unclear, and causing confusion.

Think about the game telephone we used to play when we were kids. We would all sit around in a circle, the first person would whisper a word or phrase into the ear of the person sitting next to them. That person would then do the same to the person next to them and so on and so forth until it reached the last person in the circle. Almost always, the starting word or phrase would never be the ending word or phrase.

This is what can happen if you have multiple parties involved in a project and not all parties are involved in all communication, or if one of the parties involved has communication outside of the regulations set forth.

As a procurement company, it is our job to make sure all communication gets distributed to all parties and make sure all communication is clear and well understood. It is also our job to make sure we facilitate the communication between the clients and the vendors, even if the vendor is an incumbent to the client. The reason for this is because if conversation takes place outside of these guidelines, communication could not only become broken between one or more parties, but it can also create an unfair playing field for the other vendors involved.

Here at SafeSourcing, we ensure that communication is always at its best. For more information on how we can help you with your procurement needs or on our “Risk Free” trial program, please contact a SafeSourcing Customer Service Representative. We have an entire customer services team waiting to assist you today.

We look forward to your comments.

Communication, Communication, Communication?

December 18th, 2013

In any situation, whether it is in your personal or business life....

Today?s post is by Sarah Kouse; Project Manager at SafeSourcing

In any situation, whether it is in your personal or business life, if communication is broken, or if there are multiple parties involved, the communication can get a bit hazy, making things unclear, and causing confusion.

Think about the game telephone we used to play when we were kids. We would all sit around in a circle, the first person would whisper a word or phrase into the ear of the person sitting next to them. That person would then do the same to the person next to them and so on and so forth until it reached the last person in the circle. Almost always, the starting word or phrase would never be the ending word or phrase.

This is what can happen if you have multiple parties involved in a project and not all parties are involved in all communication, or if one of the parties involved has communication outside of the regulations set forth.

As a procurement company, it is our job to make sure all communication gets distributed to all parties and make sure all communication is clear and well understood. It is also our job to make sure we facilitate the communication between the clients and the vendors, even if the vendor is an incumbent to the client. The reason for this is because if conversation takes place outside of these guidelines, communication could not only become broken between one or more parties, but it can also create an unfair playing field for the other vendors involved.

Here at SafeSourcing, we ensure that communication is always at its best. For more information on how we can help you with your procurement needs or on our ?Risk Free? trial program, please contact a SafeSourcing Customer Service Representative. We have an entire customer services team waiting to assist you today.

We look forward to your comments.

Why is the Hired Service Category a Great Choice When Executing an eProcurement Event?

December 17th, 2013

In some cases consolidating vendors makes sense!

Today?s post is by Ryan Melowic; Assistant Vice President of COE at SafeSourcing.

Why the Hired Service Category is a great choice when executing eProcurement events

When attempting to reduce cost at your company, please take ample time to investigate hired services. Typically, SafeSourcing sees above 20% savings on Hired Services that are taken to market. The key to hired service projects is to have a thorough understanding what it is your company requires from the service providers.

Category research must be completed to determine the scope of the current work, frequencies of the work, cost per unit for the work and locations where the work will be performed. Terms and conditions will need to be identified to inform the service providers of contractual expectations.

Depending on your companies geographical location (s) service providers will need to be researched on a National, regional and local level. In some cases consolidating vendors makes sense. In other cases with geographic outliers require regional and local vendors.

For more information on how SafeSourcing can help you with your hired service procurement needs or on our ?Risk Free? trial program, please contact a SafeSourcing Customer Service Representative. We look forward to your comments.

Building Projects On Strong Data

December 15th, 2013

Are you moving forward on your e-procurement events before getting everything you need?

Today?s post is by Mark Davis; Sr. Vice President and COO at SafeSourcing.

I was asked the other what my thoughts are on the challenges that exist in the procurement and supply chain industry and my answer is the same is it was 5 years ago?.without strong data many events will not deliver the types of results and participation you are hoping for. In today?s bog we will take a look at what that means and some of easy areas you can be using to get a better handle on categories you are sourcing.

Survey the landscape ? One of the most useful ways to get a handle on a category, especially one that spans across the entire company, like temporary labor, is to ask your locations and divisions basic questions about what they are doing today. Many times companies will have summary information about what remote locations are doing from a spend perspective but no detail into what is making up that spend at each location. Surveying your locations with a simple tool like the SafeSurvey? will allow you to understand who the locations are doing business with, what their satisfaction level is, what other services they are receiving that are not defined in a contract, or whether or not a contract or agreement even exists. This will also allow you to confirm pricing you think you are getting.

Leverage your incumbent ? There will seldom be a time when any source has as much insight into what you are currently spending and receiving in the way of goods and services than your actual incumbent. Your activity is what keeps them alive and they will know exactly what level of business you do with them. If you aren?t already, you should be getting monthly or quarterly detailed reports about what you are spending with a supplier and in many cases, scheduling a quarterly business review with your suppliers to ensure the processes being used and services and goods being obtained are still the best for your company. Until that point, having your supplier run Year-To-Date reports at an item level will give great insight into what you are doing today.

Poll the suppliers ? In some cases where a service or product will be new for your company, you will not have access to an internal or external data source to help build the foundation of your sourcing event. In these cases taking a Request For Information/Proposal out to vendor community will need to be a step to build that understanding both of the level of service you will need but also to understand the basic pricing structure of the industry. Requests for Information are good to understand the broad picture but they should be used to immediately create a statement of work for you company which combines the details from the responses you like the best. Standardizing what you want before heading to a request for proposal will save time in the end.

Understanding what the data is telling you before you start a sourcing event is critical to achieving the best results. At SafeSourcing we run dozens of events every month for our customers and constantly help our customers build the foundation of strong projects. Our process truly is focused on the greatest value for our customers with price being only one component of that value. For more information on how SafeSourcing can assist you or on our ?Risk Free? trial program, please contact a SafeSourcing Customer Service Representative. We have an entire customer services team waiting to assist you today.

We look forward to your comments.

Companies need not spend millions in order to do their part to support the environment.

December 13th, 2013

Simple cost-effective initiatives can get you started with being green!

Today?s post is by SafeSourcing’s new Executive Assistant Margaret Stewart

Whether you own your own real-estate or rent the following is easy and cheap to implement. Share this with your landlord and ask them to foot the bill and it may in fact cost you nothing.

With the growing environmental need for companies to go green, the issue of how to do so without placing the company in strain is one that can be resolved in simple cost-effective ways. Small things can be done to help preserve the environment and cost companies very little start-up costs.

One way a company can help with the carbon footprint, is to implement recycling. By having receptacles for cans, paper, and plastic around the office, employees are encouraged to recycle their waste instead of letting it all go to a landfill.

For companies that deal with confidential information, there are secure shredding and recycling companies that will pick up the paper waste, shred the paper, and then recycle it. The cost of these companies is minimal and they conveniently empty the bins weekly.

For more information on how your company can go green in easy, cost-effective ways, check out the following link three cheap ways for your business to go green.

For effective ways to implement green in your sourcing process, please contact a SafeSourcing customer services account manager.

We look forward to and appreciate your comments.

They’re, Their, or There?

December 12th, 2013

Every employee represents your company… What if their business writing is reflecting negatively on your company?

Today’s post is by Shelly Hayre; Customer Service Representative at SafeSourcing.

Many companies admit to poor grammar and writing impacting their business decisions. These common mistakes can be the cause of an unsuccessful outcome.

Remember these common mistakes to assist your business writing:

Jan 6th or Jan 6– When writing month-day dates use cardinal numbers (6), not ordinal ones (6th). Although we pronounce this “sixth” it is written ‘6’. The ordinal number is in the following context: We will meet on the 6th, the meeting is on the 6th, or Fourth of July.

It’s and Its– The best way to avoid this mistake is to remember that contractions always have apostrophes. It’s is a contraction of it is or it has; therefore, it has an apostrophe. Its is a possessive pronoun. Try reading without the apostrophe (It is a boy!).

They’re, Their, or There– This is a no brainer, but it can be easily swapped and spellcheck will sometimes miss it. They’re= They are. There is a possessive pronoun and should only be used when showing possession (their house). There is used with direction (place your card there).

Active voice– Whenever possible always use the active voice in business writing, avoid passive voice. It will make your writing clearer and concise. Your reader will understand the message with avoiding any miscommunication.

Tone– Tone is dependent on the audience. Knowing your audience well is key. Look at other communications that have gone out to them and try to adapt a similar tone. Be especially careful with tone over email. It is tempting to joke but the medium conveys tone very poorly and even innocent jokes can easily be misunderstood.

We, at SafeSourcing, value business writing etiquette and understand the importance. We will work diligently while keeping a professional representation of your company. For more information on how we can help you with your procurement needs or on our “Risk Free” trial program, please contact a SafeSourcing Customer Service Representative. We have an entire customer services team waiting to assist you today.

We look forward to your comments.

They?re, Their, or There?

December 12th, 2013

Every employee represents your company? What if their business writing is reflecting negatively on your company?

Today?s post is by Shelly Hayre; Customer Service Representative at SafeSourcing.

Many companies admit to poor grammar and writing impacting their business decisions. These common mistakes can be the cause of an unsuccessful outcome.

Remember these common mistakes to assist your business writing:

Jan 6th or Jan 6– When writing month-day dates use cardinal numbers (6), not ordinal ones (6th). Although we pronounce this ?sixth? it is written ?6?. The ordinal number is in the following context: We will meet on the 6th, the meeting is on the 6th, or Fourth of July.

It?s and Its– The best way to avoid this mistake is to remember that contractions always have apostrophes. It?s is a contraction of it is or it has; therefore, it has an apostrophe. Its is a possessive pronoun. Try reading without the apostrophe (It is a boy!).

They?re, Their, or There– This is a no brainer, but it can be easily swapped and spellcheck will sometimes miss it. They?re= They are. There is a possessive pronoun and should only be used when showing possession (their house). There is used with direction (place your card there).

Active voice– Whenever possible always use the active voice in business writing, avoid passive voice. It will make your writing clearer and concise. Your reader will understand the message with avoiding any miscommunication.

Tone– Tone is dependent on the audience. Knowing your audience well is key. Look at other communications that have gone out to them and try to adapt a similar tone. Be especially careful with tone over email. It is tempting to joke but the medium conveys tone very poorly and even innocent jokes can easily be misunderstood.

We, at SafeSourcing, value business writing etiquette and understand the importance. We will work diligently while keeping a professional representation of your company. For more information on how we can help you with your procurement needs or on our ?Risk Free? trial program, please contact a SafeSourcing Customer Service Representative. We have an entire customer services team waiting to assist you today.

We look forward to your comments.